AmazonManager II Operations- Project Lead (Missing Packages)
Apr. 2021Cleveland, Ohio, United States• Collaborate with stakeholders such Senior Regional Mangers, Station Managers Delivery Service Partners, and Drivers to process packages worth $ 7M on daily basis and achieve delivery rate of 99.92% daily. • Organizing and facilitating stand up meetings or scrum, backlog refinement, meeting planning, team retrospectives, reviews on missing packages by ensuring visibility on information dissemination transparency and accountability.
• Collaborating and communicating with Area managers, Dispatch Managers, Delivery Service Partner Owners, and other stakeholders to reduce missing packages worth $10K daily and improve quality at 96% through Amazon leadership principles by strengthening delivery center relationships while by upholding agile methodologies.