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Work Background
OpenproviderLead Product Manager
Aug. 2024
OpenproviderProduct Manager
Jan. 2023
Simple CodeProject Manager
Oct. 2022 - Jan. 2023Zagreb, Croatia
SPARTACUS RJEŠENJAIT Consultant
Jan. 2015 - Sep. 2022ZagrebCreated and inputted new user accounts.
Professionally provide customer support via telephone and ticket system
Campaign management experience involving media applications: SEO/SEM, Display, custom branded content production
Creative / Design Collaboration - Experience working with in-house creative staff as part of a complete production marrying creative and marketing with technical elements.
KyaniIndipended distributor
Jan. 2015 - Jan. 2016
Hostinger InternationalBusiness Analyst
Jun. 2013 - Oct. 2022Cyprus
Juris ProtectaIT Consultant
May. 2012 - May. 2013Professionally maintained company laptops and computers with Windows XP, Vista, 7 and 8.
Effectively managed Windows Server 2008 and Microsoft Office 365 Exchange.
Proficiently managed and maintained company hardware, software, mobile devices and tablets.
Created and managed IT tutorials, asset registry, and auditing methods/procedures. Successfully controlled and supervised company user accounts, administration accounts, emails and passwords.
Skillfully created and implemented training with staff for new company hardware or software.
NetiksNetwork Technician
Nov. 2011 - Jul. 2012Expertly design and implement WLAN, LAN, VLAN, VOIP computer networks with optic fiber and copper. Proficiently diagnosed desktop, application, networking and infrastructure issues.
Effectively supported a wide and varied client base. Successfully troubleshot PC’s, laptops and mobile devices.
Consistently provided 1st/2nd line support to users.
ElanceFreelancer
Mar. 2011 - Sep. 2022San Francisco Bay AreaSkillfully taught customers about Directadmin, cPanel, DNS, FTP, MySQL, Apache. Maintained and repaired crashed PC’s, ensuring all PC’s were up-to-date with recent updates and security patches
Created and inputted new user accounts. Imaged and prepped new workstations to ensure they were operating efficiently and ready to deploy.
Expertly employed Remedy to update asset records and work daily tickets.
Knowledgeably troubleshot clients Windows and applications issues.
PrepoznatljivoWeb Administrator
Jan. 2011 - Jan. 2014Performed integration and implementation of application software and hardware configuration changes. Consistently provided application and system support for several internal departments. Provided technical training to clients on hardware and software application usage.
Provided end user technical support, answered questions, and provided information via phone, e-mail, desktop support, or onsite hardware and software direct support.
Rubus d.o.o.Computer Scientist
Apr. 2010 - Apr. 2011Professionally provide customer support via telephone and ticket system. Administered the IT department’s policies and procedures.
Expertly installed and supported telecommunication equipment.
Maintained a log of all problems detected and system backups.
Cross-collaborated with software suppliers to resolve operational issues.
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