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Work Background
ProgCarneInformation Technology
Sep. 2014For SAP Business One, Meat One, EasyMaint Software, Warehouse System Management (Footprint)
Escalated technical issues immediately following departmental guidelines and followed-up regularly with suppliers and internal resources to expedite issue resolution
Aided the installation process including sign up for training and resources and coordinating activities including scheduling of product installation.
Customer services and support for internal clients
Saint Latinoamérica Partner Channel Honduras
Oct. 2013HondurasEstimate time frames quality and quantity of resources required to successfully implement product
Oversee appropriate resources assigned to complete project tasks according to plan; establish criteria concerning deliverability performance maintenance design and costs
Conduct status checks with clients and team to assess progress against plan; perform re-forecast of project variables as necessary
Act as liaison between company and client; able to coordinate internal and vendor technical teams
Help research and develop documentation materials for education and training users; ensure documentation is technically accurate and conforms to company’s style
Assist with research design scheduling and implementing education and training documentation projects; develop project plan for creating/updating courseware
AS2 HondurasAsesor Senior
Oct. 2012 - Apr. 2022Responsible for the development and implementation of the company's commercial strategies, looking for expansion opportunities and new businesses, identifying opportunities to create competitive advantages. Responsible for creating and executing the local sales and marketing plan. Ensure compliance with operational plans to promote customer satisfaction and profitable business growth. Plan, direct and control the administrative and back office activities generated by the commercial operation. Relations with national and foreign suppliers. Presentation of financial statements.
IndependentInformation Technology Consultant
Apr. 2009 - Oct. 2012San Pedro Sula, HondurasMeet with clients to determine requirements and define the scope of a project.
Plan timescales and the resources needed.
Clarify a client's system specifications, understand their work practices and the nature of their business
Travel to customer sites.
Liaise with staff at all levels of a client organisation.
Define software, hardware and network requirements.
Analyse IT requirements within companies and give independent and objective advice on the use of IT.
Develop agreed solutions and implement new systems.
Present solutions in written or oral reports.
Help clients with change-management activities.
Purchase systems where appropriate
Test, install and monitor new systems.
Prepare documentation and present progress reports to customers.
Organise training for users.
Be involved in sales and support, and where appropriate, maintain contact with client organisations.
Identify potential clients and build and maintain contacts.
Matrix Controls Company, IncorporatedInformation Technology Manager
Jun. 2007 - Apr. 2009As a technical Sales Support I provided technical advice to the sales force to resolve product or services request. Troubleshooting assistance for customer orders and documentation on product specifications and usage to the sales team. Assessment for business intelligence solutions, training users about features software.
Drogueria KrisanAdministrative Manager
May. 1995 - Jun. 2007
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