P.I. Works, Inc.Service Delivery Manager
Dec. 2015 - Jan. 2017Istanbul, TurkeyManagement & Strategy (Functional and Project Level & Transformation Goals) Türk Telekom Mobile NW Managed Service Project Service Delivery Manager Of Marmara East & Marmara South Regions - Managing RF Planning, TRS Planning and Optimization functions for 2 regions & 6 groups & 30+ subordinates,
- Main responsibilities are maintaining existing NW coverage, capacity and quality KPIs, improving them by R/O and SWAPs and conducting the database updates for the related processes and procedures by taking into account budget, scope and time KPIs,
- Managing effective communication with the management level of customer,
- Conducting a complete start-up and transformation process (including cultural transformation) since the project is rarely seen in the world and is one of a kind in Türkiye,
- Hiring Management and Building RF Planning, TRS Planning and Optimization Teams, title and level definitions for the team members in the whole project,
- Creating the performance evaluation system for managing and improving the engagement and contributions of the teams to project goals,
- Creating and improving the basic processes and procedures in line with customer demands for region operations, - Managing the rollout for 2G & 3G & 4G & FTTS (RF Pln. & TRS Pln. Groups), the IP transformation and activities for LTE NW readiness
- Managing SWAP Project for (from ERICSSON to HUAWEI) including the TSS, change management, full parameter consistency check between two vendors, before and after KPI management, site verifications, after SWAP initial optimization etc.,
- Managing the continuous optimization processes to meet the coverage, quality, capacity, NPS KPIs, SLAs, Benchmark targets,
- Managing the internal and external continuous reporting process,
- Managing the subscriber and VIP complaints & demand management (including the special events, places, days etc.)
- Contributing to product teams to support continuous improvement to meet the requirements... Daha az göster