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Work Background
BushidōHead of Operations
Feb. 2023As Head of Operations at Bushido, I am responsible for managing the day-to-day operations of the company and ensuring that the team is well-equipped to provide excellent service to our partners.
With a background in software development, I'm able to work closely with our development teams to make sure projects are delivered on time and to the highest possible standard. I'm always on the lookout for ways to optimize workflows and make our processes more efficient, all while keeping a keen eye on customer service.
Some of my responsibilities included:
-Overseeing day-to-day activities and ensuring that the company runs smoothly.
-Managing teams and ensuring that everyone is working together effectively.
-Ensuring that projects are delivered on time, within budget, and to the highest possible standard.
-Implementing and optimizing workflows and processes to increase efficiency and streamline operations.
-Ensuring that customer needs are met and that the company is delivering exceptional service.
-Developing and implementing strategies to help the company grow and achieve its goals.
-Managing budgets and ensuring that financial targets are met.
-Staying up-to-date with the latest trends and technologies in the software delivery industry.
-Making sure that the company is in compliance with all relevant regulations and standards.
Skills: Operations Management · People Management · Account Management · Customer Relationship Management (CRM) · Client Relations · Strategic Planning · Financial Risk Management · Project Management
Quadro ConsultingAccount Manager
Dec. 2021 - Mar. 2023In my time at Quadro Consulting I had the pleasure of working as an Account Manager for what became the largest client, a Canadian online dating company, RubyLife.
Other than operating as the lead point of contact for any and all matters specific to my account (including negotiating contracts and agreements to maximize profit), building and maintaining strong, long-lasting customer relationships, in a span of a year, my team and I were able to:
-Significantly increase company revenue.
-Grow the team from 2 to 25 members (I took the lead and personally conducted the majority of the hiring process).
-Keep Attrition rate at 0%.
-Develop onboarding processes and documentation.
-Implement internal processes and development plans.
-Create and maintain a company knowledge base.
My main responsibilities included:
-Growing the team and the account.
-Negotiating contracts and closing agreements to maximize profits.
-Developing new business with existing clients and/or identifying areas of improvement.
-Assisting with challenging client requests or issue escalations as needed.
-Collaborating with cross-functional teams, including software developers, to ensure KPIs were met.
-Providing clients with regular project status updates for transparency.
I also used my software development experience to automate repetitive tasks, saving 20% of our time.
Vivify AcademyTeacher
Jul. 2021 - Dec. 2021-Taught beginner and advanced PHP and JavaScript courses.
-Planned and delivered engaging and effective lessons that meet the needs of students.
-Assessed and evaluated student learning and provided feedback to students on their progress.
Vivify IdeasFull Stack Developer
Jul. 2018 - Dec. 2021- Developed web applications using React, Vue, Nuxt, Laravel, Lumen, GraphQL. - Actively participated in client meetings regarding new features and adhering to key design principles.
- Performed peer code review.
- Maintained good site architecture on both frontend and backend making sure best coding practices are in place, keeping the code clean and maintainable.
- Worked on both monolithic and micro service applications.
Vivify IdeasWeb Development Intern
Jun. 2018 - Jul. 2018Novi Sad
Wild RoseHead Waiter
Jun. 2016 - Nov. 2016Estes Park, CO, USA-Checked in deliveries and signed off on products received.
-Completed opening and closing checklists according to set standards.
-Adhered to quality expectations and standards.
South Fin GrillWaiter
Jun. 2015 - Nov. 2015Staten Island, New York, USA-Guided guests through the dining rooms and provided needed assistance.
-Resolved problems promptly and escalated larger concerns to management.
-Identified items in stock for first use to decrease waste and profit loss.
Grand HotelWaiter
Jun. 2014 - Nov. 2014Mackinac Island, MI, USA-Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
-Trained new employees on proper food handling, guest expectations, and restaurant protocols.
-Delivered exceptional, friendly and fast service.
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