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Network Power500+ people
Intch, IncProduct Manager
Aug. 2021 - Feb. 2022Франция- Added alternative ways to top-up the card in case of failure, which increased monthly top-ups by 4%
- Added a reminder for "dead users'' with a survey. This allowed to identify weak points in communication with clients during onboarding and make the process more transparent
- Decreased the time needed to return money for purchases using bonus program from 2 days to 24 hours, which increased the use of bonuses and overall transaction activity.
- Developed the paid card reissue functionality for users who made a mistake in the name.
- Conducted more than 30 in-depth interviews and usability tests in English
M/R ResearchProduct Researcher
Feb. 2020 - Aug. 2021Москва, Москва, Россия- Conducted around 150 in-depth interviews (30 of them in English)
- Analyzed customer experience and built Customer Journey Maps, BPMN, JTBD
- Provided examples for one of the leading insurance companies of how competitors, previously lagging behind in terms of technology, bypass them by simplifying processes
- For a foreign online Facebook game, we segmented customers, formulated values and barriers
- Conducted presentations to the client committee in english and russian languages
Jun. 2015 - Nov. 2019Москва, РоссияGroup and Individual fitness coaching
Social Media Content management
Oct. 2019 - Apr. 2020Москва, Москва, РоссияIn a team with a backender and a frontender, was involved in the development of an internal video conferencing service. As part of my work:
- came up with new functionality, prioritized and decomposed backlog tasks, interacted with users in the context of processing tickets and discussing potential features and their release dates.
- improved the quality and reliability of broadcasts: due to this, we increased the number of viewers.
- configured the integration of conferences with the calendar, thus reducing the number of user steps in the scenario of using the service.
- began to open the service “outside” for external users
- the number of users grew by 20% and the number of calls by 30%
United Metallurgical CompanySenior Supply Chain Specialist
Dec. 2013 - May. 2014
United Metallurgical CompanySupply Chain Specialist
Nov. 2011 - Dec. 2013
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