AmazonSeller Support Associate
Jun. 2021 - Apr. 2023India• Acted as the primary interface between Amazon and 3rd party sellers and demonstrated end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers for the North American and European Regions in the field of Selling on Amazon (SOA), Fulfilled by Amazon (FBA), and Value Added Tax (VAT). • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Provided prompt, efficient service to Amazon Sellers and Merchants and work independently while using departmental resources, policies and procedures with different software including the appropriate escalation of Sellers' issues and build platform and business knowledge to better serve sellers. • Utilized as Point of Contact (POC)/Subject Matter Expert to support fellow associates during contacts. • Entrusted with qualitative analysis projects to help dive associate behavior and reduce unnecessary requests. • Liaised with other departments such as Customer Service, Business, CPM, CIM, ESR, Merchant Investigations, or Payments teams as required to resolve Seller’s Queries. • As an Individual Contributor, I am focused on few basic tasks which includes but not limited to acceptable performance metrics such as quality, productivity, time-management, positive and professional demeanor and achieving the target without jeopardizing the quality of the result