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Work Background
Community Partner
EOS AcademyCommunity Partner
Apr. 2023Barcelona, Catalonia, SpainEOS is an innovative online learning platform that enables aspiring and emergent social entrepreneurs to launch & grow their businesses, improve their skills, seek tailored assistance in their endeavors and connect with a network of like-minded social entrepreneurs and changemakers. Visit http://www.eosacademy.global/ to know more. ● Collaborating with EOS Academy as the Community Partner & Lead, executing online events to provide learning opportunities to women entrepreneurs, while contributing to the business strategy development and expanding EOS network.
Founder
Glintico DigitalFounder
Sep. 2022New Delhi, Delhi, IndiaCo-founded Glintico to solve common digital agency problems, such as poor project and client management, creativity, and quality, with the mission to be an agency that assists businesses in creating lasting impressions, while providing streamlined and stress-free project management for clients. ● Shaped the business strategy, marketing strategy, culture, & operations, and planned the growth & expansion as the co-founder. ● Developed skills – Business development, Market research, Financial modeling, Figma, Business strategy, & Client management. ● Currently in the process of pivoting Glintico into a business consulting and services firm, providing assistance to entrepreneurs through both free and fee-based offerings. - For valuable insights into my entrepreneurial journey, visit https://medium.com/@lovishsharma11
Operations Project Manager
SRB CargoOperations Project Manager
May. 2022 - Oct. 2022Manila, National Capital Region, PhilippinesSRB Cargo is a full-service logistics provider with over 18 years of experience in the industry. Specializing in general cargo transactions within the Panay region, connecting Manila to Aklan, Capiz, Iloilo, and Antique, we focus on helping B2B businesses with their logistics needs. Visit https://www.srbcargo.com/ for more information. As the Operations Project Manager at SRB Cargo, I – ● Planned and executed multiple projects, ensuring timely delivery with high-quality standards, using waterfall methods. ● Developed operational protocols in collaboration with the CEO, resulting in efficiency improvements, & reduced cargo damages. ● Provided recommendations on how to change the quarterly performance evaluation methods, while developing new training programs, resulting in improved team motivation and work quality. ● Demonstrated flexibility by assuming cross-functional responsibilities, including collaborating with the HR manager to develop efficient onboarding processes, and hiring new employees
Squad Lead (German)
Invisible Technologies Inc.Squad Lead (German)
Nov. 2021 - Jun. 2022San Francisco, California, United StatesInvisible Tech is an outsourcing and automation alternative that provides custom operations support to scaling SMBs at a revolutionary price point, with the mission to industrialize work by fine-tuning automation and human interaction, powered by our team of partners and agents around the world. Visit https://www.invisible.co/ for more information. As a Squad lead at Invisible, I – ● Led and trained a squad of UR Agents, and members from other squads for the Under-review process by creating training materials and conducting regular sessions, enabling cross-functional contributions, resulting in improved efficiency. ● Developed protocols to streamline the Under-review process and ensure structured and efficient workflow. ● Coordinated communication and generated reports for the German team, ensuring timely and accurate information exchange via Slack and email. ● Analyzed case and work data trends using reports and Google Sheets, providing actionable insights to optimize workflows, improve work allocation, and optimize work timings.
Operations Specialist (German)
Invisible Technologies Inc.Operations Specialist (German)
Sep. 2021 - Nov. 2021San Francisco, California, United StatesA team that started out as a group of strangers from all around the world, but quickly became a dream team that helped DoorDash with its menu and restaurant operations in Stuttgart, Germany. Our diverse backgrounds and expertise allowed us to tackle complex challenges with agility and creativity, and deliver outstanding results. As a team member & operations specialist, I – ● Collaborated with the founding team members to establish and streamline work processes for the German team, Stuttgart. ● Utilized Google Docs, Salesforce, and Ocus to create restaurant menus, perform QA checks, and upload pictures for DoorDash. ● Developed a comprehensive QA guide for the agents, resulting in a significant improvement in quality and a marked decrease in errors.
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