Sep. 2018 - Nov. 2019New Delhi Area, India* Successfully handling clients from industries including FMCG, BFSI and cloud computing.
* Responsible for delivery of mid/large sized projects
* Daily Listening and sentiment analysis of earned and owned conversations
* Immediate escalations of product related complaints
* Maintain online reputation for the brand by replying to relevant queries and complaints
* Monthly reporting and insights analysis.
* Campaign Management and insights analysis.
* Hands on experience with latest tools like locobuzz, app annie, brands24, talkwalker, tweetdeck, Social studio, sprinklr, brand watch, radion 6, crimson hexagon, netbase, hootsuite, mention, sprout social etc.
* Managing point of contact for the clients for all aspects of activity in the engagement
* Communicate with SPOCs from different verticals i.e corp. communication, marketing and Customer service to prioritize and schedule delivery based on the need of the brand reputation.
* Ensure projects are staffed and tracked appropriately and conform to the development methodology
*Market strategy execution and evaluation of the data via social analytics * Developing engagement proposals and detailed engagement plans and schedules
* Build trust and confidence in team through utilizing effective collaboration and co-operation.
SKYSTAR CLEARING AND FORWARDING PRIVATE LIMITEDAssistant Marketing Manager
Aug. 2017 - Jul. 2018Mumbai Area, India* Digital Marketing Strategy
* Content Marketing
* Email Marketing
* Analytics and Reporting
* Budget Management of offline and online brand partners
* Increased Online Visibility
* Lead Generation and Conversion
* Brand Building
* Market Research and Competitive Analysis
Aug. 2014 - Dec. 2016Noida Area, India · On-site* Lead distribution
* Content creation * Digital Marketing Collaboration
* Customer Communication * Vendor Management
* Customer Satisfaction for a better Net Promoter Score for the brand (NPS)
* Compliance and Regulatory Adherence
* E-mail Marketing
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