Alex Glotov

Technical Support & Localization @Jotform

ITTech SupportEntertainmentPhotographer

💻 Experienced Customer Service and Technical Support specialist. 🌎 Member of Localization team. Bilingual: English and Russian 🎥 Content creation as a hobby

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Work Background

JotFormTechnical Support Specialist

Dec. 2020San Francisco, California, United StatesCurrently, I am working in a company that is developing an industry leading SaaS-based product that helps its 8 million users to create online forms and start collecting data easily and quickly. My main roles are to: - Provide support to our customers in Russian & English - Read and understand questions from users, and provide good explanations and examples - Perform troubleshooting and in-depth analysis of technical problems - Partner with Company’s Engineering team to find and fix bugs before they impact customers - Identify trends and escalate critical situations - Product localization to Russian (products, guides, templates, landing sites, etc.) - Write marketing copies in Russian - Mentorship for juniors and interns Skills: 1. Knowledge of HTML/CSS to help customers in building and designing forms 2. Excellent written communication skills in both Russian and English 3. Excellent customer service and problem-solving skills 4. Experience in working as a TSR/CSR 5. Strong attention to detail 6. Experience with CMSs, CRMs, site builders, SaaS products, etc. 7. A solid technical knowledge in general and common sense. Creative in finding workarounds.

Farm Corporation BarnaulInternational Relations Officer

Jan. 2017Shanghai City, ChinaIn my role of International Relations Officer at Farm Corporation Barnaul, I was responsible for: • Provides strategic direction to team and client teams on brand, marketing and communication for corporate partnerships • Analysing media coverage • Organizing international events • Overseeing production of in-house journals, publicity brochures, news articles, promotional videos • Planning publicity strategies and campaigns • Producing presentations and overseeing production for export • Speaking publicly at press conferences and interviews • Problem solving Besides my experience and expertise in this field, I bring the following skills: • Awareness of different agendas • Full stress-resistant • Creativity • Excellent communication skills, both written and oral • Excellent interpersonal skills • Initiative • Advanced IT skills • Strong presentation skills Due to COVID-19 restrictions, the time on this position has been reduced.

Altai National Trading CompanyChief Executive Officer

Jan. 2014 - Jan. 2017Altai Territory, Russian Federation

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