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Work Background
DHL Supply ChainBusiness Analyst
Mar. 2023Mumbai, Maharashtra, IndiaCollecting Business requirement - Assisting and navigating the pipeline for a business case on strategy basics - Managing and gathering documents with senior-level management - Editing the proof of cases, and updating CRM simultaneously - Experience creating detail report and presenting - Excellent planning, organisational and Time Management - Fundamental analytical and conceptual thinking skills
openDoctorBusiness Analyst Intern
Dec. 2022 - Mar. 2023Mumbai, Maharashtra, India- Creating BRD and FRD documents - Gathering the required documents - Reporting to the Business Development management team - Expertise in Teams, Google meet, Microsoft word, PowerPoint, Excel
One Stop Stores LtdCustomer Assistant
Sep. 2021 - Jul. 2022Leeds, England, United Kingdom• Approached customer interactions for feedback on the retail product to ensure customer satisfaction. • Maximized customer engagement and satisfaction by delivering parcels with excellent customer service. • Executed new strategies which lead to a 26% increase in sales than was forecasted. • Detail notes of transactions of cash, debit, and credit handheld. • Acess to inbound and outbound calls as per the inquires • Input customer information, call notes, and personal data onto the internal database. • Worked closely with the Manager to assist him in daily activities for efficient functioning. Show less
Aditya Birla GroupMarketing and Sales Executive
Sep. 2015 - Nov. 2015India• Selling out insurance policies • Used CRM to send targeted email campaigns to customers, designed to increase awareness of new products and grow sales. • Conducted SWOT analysis of the company's profile to determine areas for growth and risks involved. Incurred a profit of 1,20,000 Rs (£1,200) from the client by selling insurance policies and was rewarded as a top performer. Recognized as an outstanding performer during the internship (2015-2016).
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