Requests
5
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Network Power<100 people
Roles
🧨100%
Consulting
💸50%
Marketing
✔️50%
IT
Geos
🇩🇪50%
Germany
🇪🇹50%
Ethiopia
Work Background
Company name under NDAAudit Team Lead
Jun. 2024Limassol, Cyprus
AtomConstructCasino Operations Manager
Nov. 2023 - Jun. 2024Armenia
VOLO | Software Development CompanyBusiness Analyst
Mar. 2022 - Nov. 2023Yerevan, ArmeniaAs a business analyst, I played a pivotal role in bridging the gap between an esteemed American consulting company and our development team. Working closely with the consulting company's stakeholders, I ensured effective communication and alignment between their business requirements and our development processes. One of the significant contributions I made was in enhancing the consulting company's mobile app. I worked closely with the client to identify and implement new features while also streamlining the notification delivery process through Firebase. These enhancements resulted in a more user-friendly and engaging mobile experience for the consulting company's clients. Another crucial aspect of my role was supporting the consulting company in optimizing their services purchase process. I collaborated with the client to select a suitable payment gateway, developed streamlined business processes, and successfully implemented them. This effort led to a smoother and more efficient user experience for both the consulting company and their customers. Furthermore, I played an integral part in integrating the selected payment gateway with a cloud accounting and financial management software, providing the consulting company with seamless and secure financial transactions. Within our partnership, I also contributed to the ongoing enhancement of the consulting company's desktop software. By suggesting new features and implementing improvements, we ensured the software aligned with the evolving needs of the consulting company, enabling them to efficiently administer their business processes. Throughout the project, I maintained effective communication and collaboration between our software development company and the American consulting company. By leveraging my business analysis expertise and following best practices, we achieved a successful partnership that met the consulting company's unique requirements and delivered tangible business breakthrough outcomes.
MashroomIT Business Analyst
Mar. 2021 - Aug. 2022London, EnglandAs a Business Analyst at Mashroom, a unique end-to-end property letting platform, I played a pivotal role in translating business requirements into tangible solutions. Working remotely, I collaborated closely with stakeholders, including the CEO, CFO, Product Owner, and the Marketing Department, to elicit and understand their needs. My responsibilities encompassed managing a large development team of approximately 15 professionals, ensuring effective communication and alignment between stakeholders and developers. I adeptly analyzed UI mockups, facilitating the translation of business needs into actionable requirements for the development team. In addition to requirements gathering and translation, I proactively suggested improvements to optimize business processes, contributing to the overall efficiency and effectiveness of the platform. I managed the backlog, ensuring that priorities were well-defined and aligned with strategic goals. In my role, I extended Mashroom's admin tool and transitioned it into a custom CRM system, incorporating all operational, sales, and analytical functionality. This transformation allowed us to better serve customers throughout their journey, manage the sales process for Mashroom's products and services, and identify new sales and growth opportunities based on a strong understanding of customer motivations. Additionally, I actively participated in transforming the Mashroom platform into a progressive web app, ensuring cross-device accessibility and delivering a responsive and engaging interface for users. To foster collaboration and ensure successful delivery, I conducted demonstrations to showcase the progress made and engaged in educating non-technical users on how to leverage the newly developed platform features. One of my notable contributions was assisting the company in integrating a widely used payment gateway which significantly enhanced the platform's capabilities for secure and streamlined transactions.
The IT Department of Moscow GovernmentBusiness Analyst
Nov. 2019 - Sep. 2021Moscow, RussiaIn my role as a Business Analyst, I significantly contributed to a project centered around the development and implementation of a project management system. During my tenure, I leveraged my expertise in analyzing system architecture, requirements elicitation, technical writing, and UI/UX to drive successful outcomes. Key Highlights of my Professional Experience: System Architecture Analysis: I conducted in-depth analysis of the existing system architecture, identifying areas for improvement and proposing effective solutions. This included evaluating scalability, performance, and integration capabilities to ensure the project management system met the enterprise's evolving needs. Requirements Elicitation: I employed proven techniques to elicit and document comprehensive business requirements, collaborating closely with stakeholders to understand their needs and align project objectives. Technical Writing: with a keen eye for detail, I produced technical documentation, including functional specifications, user manuals, and system documentation. This ensured clear and concise communication between technical and non-technical stakeholders, facilitating smooth project implementation and user adoption. Additionally, I optimized business processes, enabling departments within the enterprise to work harmoniously and efficiently. I integrated the system with crucial financial, ERP, and CRM systems, ensuring data synchronization and storage.
IBSIT Consultant
Dec. 2016 - Nov. 2019Moscow, RussiaAs a Consultant, I played a key role in the implementation of a Knowledge Management System (KMS) for the shipbuilding industry. With the shipbuilding corporation comprising 20 subsidiaries, my focus was on creating an efficient and collaborative environment for knowledge sharing. I began by identifying project stakeholders and developing a stakeholder engagement approach. To understand the current state of knowledge management within the subsidiaries, I conducted a comprehensive audit. This involved analyzing the tools, information systems, data sources, and employee expectations related to knowledge management. Using the Capability Maturity Model Integration (CMMI), I evaluated the knowledge management processes of each subsidiary. The results of the audit were then presented to the stakeholders, providing valuable insights into areas for improvement and growth. To ensure the KMS implementation aligned with industry best practices, I conducted extensive research and benchmarking of leading companies in knowledge management. Drawing from this analysis, I developed strategic recommendations tailored to the unique needs of the shipbuilding corporation. In collaboration with cross-functional teams, I designed and implemented essential components of the KMS. This included creating and refining business processes for knowledge creation, storage, retrieval, sharing, and updating. I also designed key knowledge management tools such as a corporate portal, knowledge base, and corporate social network. To enhance knowledge organization and retrieval, I developed a comprehensive concept for a knowledge classifier specifically designed for the shipbuilding company. This system enabled efficient categorization and indexing of knowledge assets, making relevant information easily accessible to employees.
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