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Work Background
Team Lead-Configuration Manager
Whale CloudTeam Lead-Configuration Manager
Sep. 2020 - Dec. 2022India- Transformed the historic failures. Applied clustering techniques to come up with areas of improvements and map into appropriate process to prevent issues from happening - Stimulated the minimise of subscription plans to be published by using Data Analysis and excel data analytical concepts which reduced the workload on the project and helped in database optimisation by 27% - Validated all the subscription plans by working along with clients with the use of Excel pivot tables, Vlookup, data clean, which led to 91% successful dry run - Orchestrated and carrying out UAT on Product Catalog (CPC), Management Catalog, Sales Catalog (CRM) with a 83% pass rate - Supervised a group of colleagues to manage client requests onsite, which resolved more than 82% issues at the start of the waterfall model
System Engineer
Whale CloudSystem Engineer
Jun. 2018 - Sep. 2020India- Cultivated revenue by gathering CRs(Change Requests) by interacting with clients which led to an increase in project revenue by about 13% - Cultivated a PowerBI environment for my team to monitor telecom plans based on location, it helped to showcase a 45% increase in productivity - Fostered client requests by using Basic Agile Scrum framework to delegate a team which resulted 86% timely issue resolutions - Revamped Table-space management, Database optimisation, and log analysis using SQL, Linux which helped resolve about 29% issues onsite - Used Python to provide insights and forecasting models to realign the team to be data focused with the help of PowerBI dashboards to take better decisions
CSO Education Group, Centre for Study Overseas Inc.Teacher
Jun. 2019 - Aug. 2019Ontario, Canada- Designed 'Management Information System' Course including curriculum, milestones, projects, daily activities, final exams and grading system - Instructor one to one students for in-depth understanding - Pre-recorded videos and content for MIS course for students to view before reaching out for one to one support. - Provided dedicated after course guidance for students with specific goals and interests
Private Tutor
AA tutorsPrivate Tutor
Jun. 2017 - Jun. 2019Nanjing, Jiangsu, ChinaTeaching A levels (Computer Science).
Student partner
InternshalaStudent partner
Jun. 2016 - Jan. 2017Bangaon Area, IndiaStrategic business improvements for Internshala in college of study
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