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Work Background
CompTech Computer TechnologiesField Support Technician
Feb. 2025
BlueWater Federal SolutionsIT Support Specialist
Feb. 2022 - Feb. 2025End User Support (Desk-side and Remote Assistance) Maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end user(s). Provide local and remote Technical Support Services for end user support on the NIPRNET and SIPRNET for DLA users/customers/activities located in the defined service locations. Provide more complex support for IT Solutions software and hardware service request/incident processing for end-user issues that are not resolved at Initial Response Support level. This support includes the tracking of incident/service request from receipt through closure using a DLA Trouble Ticket Tracking System. DLA J6 currently utilizes the “Commercial Off the Shelf” (COTS) software “BMC Remedy”. Device Build, maintenance and administration. Provide hardware/software configuration of desktop, laptop, thin clients, mobile devices and printer/scanner devices as required by DLA standards. This includes setup, installation, initialization, and test of hardware/software, operating systems (OS), interfaces (user, network, and applications), and standard applications. Perform troubleshooting and reconfigurations due to problems, performance issues, or requirement changes. Apply baseline configurations using disk-imaging utilities. Utilize a DLA standard workstation image, deploy the image to the staged hardware and deploy the system to IT Systems as required.
General Dynamics Information TechnologyIT Support Specialist
Apr. 2019 - Feb. 2022Camp KinserEnd User Support (Desk-side and Remote Assistance) Maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end user(s). Provide local and remote Technical Support Services for end user support on the NIPRNET and SIPRNET for DLA users/customers/activities located in the defined service locations. Provide more complex support for IT Solutions software and hardware service request/incident processing for end-user issues that are not resolved at Initial Response Support level. This support includes the tracking of incident/service request from receipt through closure using a DLA Trouble Ticket Tracking System. DLA J6 currently utilizes the “Commercial Off the Shelf” (COTS) software “BMC Remedy”. Device Build, maintenance and administration. Provide hardware/software configuration of desktop, laptop, thin clients, mobile devices and printer/scanner devices as required by DLA standards. This includes setup, installation, initialization, and test of hardware/software, operating systems (OS), interfaces (user, network, and applications), and standard applications. Perform troubleshooting and reconfigurations due to problems, performance issues, or requirement changes. Apply baseline configurations using disk-imaging utilities. Utilize a DLA standard workstation image, deploy the image to the staged hardware and deploy the system to IT Systems as required.
Ka'ala Systems Technology, CorporationFSR and Sys Admin
Aug. 2018 - Mar. 2019Okinawa, JapanEnd User Support (Desk-side and Remote Assistance) Maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end user(s). Provide local and remote Technical Support Services for end user support on the NIPRNET and SIPRNET for DLA users/customers/activities located in the defined service locations. Provide more complex support for IT Solutions software and hardware service request/incident processing for end-user issues that are not resolved at Initial Response Support level. This support includes the tracking of incident/service request from receipt through closure using a DLA Trouble Ticket Tracking System. DLA J6 currently utilizes the “Commercial Off the Shelf” (COTS) software “BMC Remedy”. Device Build, maintenance and administration. Provide hardware/software configuration of desktop, laptop, thin clients, mobile devices and printer/scanner devices as required by DLA standards. This includes setup, installation, initialization, and test of hardware/software, operating systems (OS), interfaces (user, network, and applications), and standard applications. Perform troubleshooting and reconfigurations due to problems, performance issues, or requirement changes. Apply baseline configurations using disk-imaging utilities. Utilize a DLA standard workstation image, deploy the image to the staged hardware and deploy the system to IT Systems as required.
Technical Control Consultants, LLCCyber Security Trainer
Aug. 2017 - Aug. 2018Okinawa, JapanInstruct Marines and DoD Civilians. Areas of instruction include Security+, Network+ and CISSP. Track student progress throughout the course and prepare documentation to present to higher headquarters III MEF.
Avening Management and Technical Services, LLCIT Support Specialist
Jul. 2017 - Aug. 2017Under immediate supervision, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
ProSol Associates, LLCIT Instructor
Nov. 2016 - Jul. 2017CTC-3 Camp Hansen, Okinawa, JapanTeach Marines and DoD Civilians Security+, Network+ and upcoming courses: CEH and CISSP. Track student progress throughout the course and prepare documentation to present to higher headquarters III MEF.
WITS, LLCJunior IT Specialist
Aug. 2016 - Nov. 2016Camp Foster, Okinawa, JapanUnder immediate supervision, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).
United States ArmyCyber Security Risk Management
Sep. 2015 - Jul. 2016Joint Base Lewis-McChordResponsible for DIARMF efforts; which include eMass entries for JBLM NIPR and SIPR . Proofs a myriad of documentation ensuring requirements meet Army Cyber Security standards. Completes different Remedy actions ranging from privilege level account processing to Ports/Protocols/Services request. Inspects PDS in accordance with DoD and Army standards. Completed DoD network validator course (NSTISSI No. 4011 and CNSSI No. 4012)
ActioNet, Inc.Administrative Technologist
Jun. 2015 - Aug. 2015Camp FosterProvides on-site support for the installation and configuration of desktop computer, peripheral equipment and software within established standards and guidelines. Provides on-site support to resolve "desktop" trouble tickets. Creates trouble tickets on unreported issues and resolve the issues as appropriate. Provides onsite support to with general administrative tasks, to include coordination of Move, Add, Change (MAC) requests; creation, transfer, and deactivation of user accounts, profile cleanup. Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions. Assesses functional needs to determine specification for purchases. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Maintained Campus Exchange 2003 server and Symantec Backup server Installed and secured a wireless domain, increasing network usage and streamlining communication between leadership and teachers. Ensured physical security of servers and 150+ school information systems.
MCCSIT Technician
Dec. 2014 - May. 2015Okinawa, JapanSets up, implements, and maintains a variety of Information System computers, servers and networks. Maintains and provides technical assistance to local administrative users; while minimizing operational disruptions in MCCS facilities. Indentifies user requests or problems and determines the best possible solution.Installs administrative software. Integrates information system database information with information support systems. Trains and assists MCCS administrative level representatives with information system operations and procedures. Upgrades information system software as requires to support requirements.
Sunny-Net ISPInformation Technology Specialist
Jan. 2014 - Dec. 2014Okinawa, JapanSunny-Net Ltd, ISP, Hamagawa, Okinawa, Japan Supervisor: Todd Ames [email protected] 011-81-98-983-7770 Hours per week: 40 Information Technology Specialist (Jan 2014 to Dec 2014) Provide network administration, troubleshooting, and customer support. Configure NTT network devices to support internet capability to customers. Administer CentOS, Ubuntu, and other Linux platforms to support network. Work with team to ensure VPN, Radius, and other required technologies are properly set-up to enable consistent connection to Internet. Manages cPanel to ensure web site and email availability for local businesses. Repairs laptops for all DoDEA schools on Okinawa. Works with third party vendors to ensure customer needs are meet. Securely configure wireless devices for home use.
United States Marine CorpsCyber Security Specialist
Aug. 2012 - Aug. 2013MCB Smedley D. Butler, Okinawa, JapanThe Assistant Chief of Staff, G-6 advises and assists the Commanding General on the formulation and administration of communications, information systems, and electronics related policies and procedures. The Assistant Chief of Staff, G-6 provides information systems support and service in the areas of end user automated data processing, data security, telephone switching and operations, local area networks, encrypted communications, maintenance of electronic equipment and telecommunication center operations to Marine Corps Bases, Japan (MCBJ) with the exception of Marine Corps Air Station, Iwakuni. The IA Branch serves as the principal advisor to the AC/S, G-6 on the Marine Corps Information Assurance Program (MCIAP), providing recommendations to the Designated Approving Authority on technical security safeguards and managerial procedures which assure continued availability, integrity, confidentiality, authenticity and non-repudiation of network resources and information.
United States Marine CorpsInstallation Asset Manager
Nov. 2010 - Aug. 2012Manages information technology to provide customer support and IT service management for all Marine Corps Bases on Okinawa. Responsible for understanding and interpreting new IT related requirements, project management, and providing evaluation and reporting to management. Advises on all Automated Data Processing (ADP) requirements, while analyzing complex customer requirements and developing the standards and policies to support the operation. Serves as the Subject Matter Expert (SME) for Non-secure Internet Protocol Router Network (NIPR) and Secret Internet Protocol Router Network (SIPR) Asset Manager providing a full range of asset management and networking engineering services for the local installation. Develops and manages equipment life cycle management policies, processes, procedures, and total cost of ownership. Experienced in Network Common Operational Picture (NETCOP) and SLA design, as well as, change and problem management as they relate to IT systems.
United States Marine CorpsInformation Assurance Officer
Aug. 2009 - Nov. 2010The Assistant Chief of Staff, G-6 advises and assists the Commanding General on the formulation and administration of communications, information systems, and electronics related policies and procedures. The Assistant Chief of Staff, G-6 provides information systems support and service in the areas of end user automated data processing, data security, telephone switching and operations, local area networks, encrypted communications, maintenance of electronic equipment and telecommunication center operations to Marine Corps Bases, Japan (MCBJ) with the exception of Marine Corps Air Station, Iwakuni. The IA Branch serves as the principal advisor to the AC/S, G-6 on the Marine Corps Information Assurance Program (MCIAP), providing recommendations to the Designated Approving Authority on technical security safeguards and managerial procedures which assure continued availability, integrity, confidentiality, authenticity and non-repudiation of network resources and information.
United States Marine CorpsClassified System Support Technician
Feb. 2009 - Aug. 2009Provides on site support within the US Marine Corps NIPR and SIPR networks for the installation and configuration of desktop computer, peripheral equipment and software within established standards and guidelines. Resolve desktop trouble tickets and assist with general administrative tasks, to include coordination of Move, Add, Change (MAC) requests, creation, transfer, and deactivation of user accounts, and profile cleanup. Evaluates workstations and server network security by implementing, evaluating, monitoring, and managing appropriate software and hardware solutions. Participates on project teams in the implementation of new/upgraded designs. Maintains existing standard operating procedures for desktop operations. Assesses functional needs to determine specification for purchases. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Interact with numerous computer platforms in a multi-layered client server environment. Ensures that desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Trains and orients staff on use of hardware and software. Recommends and / or performs Government-funded upgrades on systems to ensure longevity.
United States Air ForceIT Field Support Technician
Oct. 2008 - Feb. 2009Provides on-site support for the installation and configuration of desktop computer, peripheral equipment and software within established standards and guidelines. Provides on-site support to resolve "desktop" trouble tickets. Creates trouble tickets on unreported issues and resolve the issues as appropriate. Provides onsite support to with general administrative tasks, to include coordination of Move, Add, Change (MAC) requests; creation, transfer, and deactivation of user accounts, profile cleanup. Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions. Assesses functional needs to determine specification for purchases. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Maintained Campus Exchange 2003 server and Symantec Backup server Installed and secured a wireless domain, increasing network usage and streamlining communication between leadership and teachers. Installs, upgrades configures, test, maintains and supports network operating system and network application systems to include Microsoft Windows 2000/2003, XP, VISTA and Exchange. Ensured physical security of servers and over 100 school information systems
United States Air ForceSection Chief, Network Management and IPO
Feb. 2007 - Dec. 2007Provide expert-level technical support for numerous key data and information systems, including the world's largest computerized Command and Control (C2) system providing critical information to senior executives, a Korean war-game simulation center, and a tech-heavy personnel training center. Oversee system and process audits, provide supervision and guidance to engineering teams, and coordinate diverse technical resources while spearheading high-priority technical projects. Led a complex network management restructure project to consolidate operations at two work centers. Directed a cross-functional network engineering team to complete repair of a CE ticketing system, resolving a critical 3-week system outage. Prompted a comprehensive security overhaul by initiating password auditing for more than 10K users and identifying nearly 300 accounts susceptible to hacking; strengthened security across 370 facilities and 5,000 network ports.
United States Air ForceSupervisor
Feb. 2006 - Feb. 2007Provided valued counsel to executive leaders on the personnel development and management of more than 400 associates assigned to the organization's largest overseas communication group. Directed employee and management recognition programs, coordinated promotion board selection processes, and provided oversight of housing requirements. Delivered counseling to junior associates on financial, personal, and professional development issues. Orchestrated travel and on-site training for 25 Microsoft Systems Instructors, saving $65K in temporary duty expenses. Ensured daily operations were completed efficiently and in accordance with organizational objectives during senior manager's absence. Facilitated the professional advancement of skilled junior associates by reengineering the promotion board process to comply with new top-level directives.
United States Air ForceNetwork Training Manager
Feb. 2005 - Feb. 2006Supervised a hard-charging team of 9 technicians in two work centers to provide a robust network training platform for 345 network professionals and students while overseeing an annual training curriculum valued at $277K. Led and performed managerial, personnel, and technical inspections for all core equipment and technicians attached to the Network Control Center (NCC). Established performance standards for classified and unclassified networks supporting 62 geographically separated units and valued at $30M. Capitalized on technical expertise to resolve more than 150 trouble tickets by phone and save 750 hours in on-site support; reviewed 1,450 help desk logs and increased ticket integrity by 65%. Strengthened network security while auditing more than 12K classified accounts; efforts were integral to unit's system security being lauded as best in region during key inspections.
United States Air ForceHelp Desk Manager
Feb. 2004 - Feb. 2005Supervised a team of 20 cross-trained technicians tasked with providing help desk functions for a $30M network comprised of more than 12K workstations and support systems. Delivered proactive and reactive management of all core network servers, and handled the creation and modification of 14K customer accounts. Assigned, resolved, and closed trouble tickets, collected and reported key system performance metrics, tracked high priority outages, and ensured rapid response from all technical support areas. Streamlined mandatory briefing process by developing a video solution that reduced out-of-office requirements by 3 hours/week. Led team to eliminate computer security vulnerabilities; patched more than 450 computers, and prevented more than 120 high-risk attacks on critical systems. Saved $60K in unnecessary IT expenditures by ensuring 100% accountability for all resources and extending operability of reusable assets.
United States Air ForceInformation Systems Support Manager
Feb. 2001 - Feb. 2004Provided expert technical, maintenance, and operational support for a data network with 654 workstations, eight servers, and more than 400 users. Operated, troubleshot, and maintained a unique, state-of-the-art $2.5M simulator and its 2-terabyte media production and storage array. Ensured rapid response to trouble calls and console messages by quickly isolating faults, determining causes, and implementing effective solutions. Established preventative maintenance schedules, facilitated purchasing and acquisition, and tested new operating systems. Carefully monitored network nodes to guard against unauthorized access to classified materials. Maintained a stellar 99% network availability rate. Spearheaded design and construction of a $90K server room; maximized cooling and power capabilities to eliminate heat-related downtime. Supervised the development and installation of a wireless domain, increasing network terminal access connections by 400% and streamlining communication between leadership and training areas. Slashed IT replacement costs by $750K by orchestrating the restructure of key training program network mergers.
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