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Work Background
First Data CorporationSenior Project Manager – Client Program Delivery
Jul. 2018United Arab Emirates, DubaiManaged multiple projects for 13 Middle East FinTech clients across operations, card issuance & ATM, card production & print, fraud & risk management, VisionPLUS processing, analytics & reporting, e-commerce, mobile commerce, giro & gift & pay cards, POS payments, customer care, and collections.
Managed program delivery of projects (2000+ hours), shaping key operational strategies for Fiserv’s clients in the region.
Served as a liaison between clients, Fiserv Product Management, and Technology teams to ensure successful project delivery.
Standard Chartered BankAssociate Director – COBAM Country Head
Jan. 2009 - Jul. 2018United Arab Emirates, DubaiLed a specialist in-country team managing critical projects & initiatives for the Corporate & Institutional Banking sectors under the MENAP region.
Managed Bank’s initiatives to support new-to-bank onboarding (e.g. client documentation, training, and engagement).
Acted as the main liaison between the bank and various government bodies, ensuring compliance and strategic alignment to enhance service offerings across the UAE Corporate Banking sector.
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