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Work Background
myfm - Flexible Management ServicesBusiness Unit Director
Sep. 2014London, United Kingdom•Managing potential gaps that exist within culture fit, skills, availability, location and costs •Supporting clients with responding to any resourcing related business needs •Building and maintaining client relationships through a proven model of sustainability •Skills brokerage between clients and associates; stakeholder mediation •Facilitation of interim management solutions and support services •Socioeconomic business development and networking •Social advocacy of the myfm brand and its business network •Identifying opportunities for business growth
Jones Lang LaSalleSenior Facilities Manager
Aug. 2012 - Aug. 2014Hong Kong
Norland Managed ServicesNational Account Manager (BNY Mellon)
Feb. 2012 - Aug. 2012London, United Kingdom- Mobilized the newly awarded contract of the North portfolio and run the contract under the new national delivery model - Managed national alignment of all service level agreements with a focus on servicing frequencies and cost saving initiatives - Identified cost saving initiatives and efficiencies and delivered maximum value to the business - Developed a partnership relationship with service partners to ensure a mutually rewarding relationship throughout the life cycle of all supply chain contracts - Improved and formalized the style and content of communications with staff, vendors and customers. - Operated a profitable P&L by making staff and suppliers responsible and accountable for their behaviours, efficiency of service and costs. - Demonstrated effective management of the contract teams and suppliers and contributed to the future direction of the contract
Norland Managed ServicesContract Manager (Wellcome Trust)
Apr. 2011 - Feb. 2012-Appointed as a Contract Manager to manage the contract and engineering team in delivering planned and reactive maintenance of M&E and fabric across five buildings of which one is a public library and exhibitions centre with a colossal collection of precious paintings, artifacts and books -Complete management and P&L responsibility of all core maintenance extra works and projects -Main deliverable was to strengthen the relationship with the client and stabilise the team in order to deliver exceptional service -Responsible to run the newly structured engineering and financial contract model and ensure that the Operational team are achieving the financial targets and the Key Performance Indicators while they provide value added to the client and key stakeholders within the business -Participate in Supplier Benchmarking exercises and ensure Best Buying and effective management. -Carrying out quality audits and inspections to ensure that a first class service is delivered and best practices are followed.
Norland Managed ServicesContract Manager (Ernst & Young Contract)
Aug. 2010 - Apr. 2011- Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded - Ensuring business policies and processes are effectively communicated, and implemented within the contract - Ensure the provision of healthy and safe working conditions - Ensure optimum staffing structures operate across contracts with the delivery of service excellence - Development of contract financial plans for, WIP management, and contract growth - Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met - Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts - Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential
CarillionBusiness Improvement Manager (KPMG contract)
Jun. 2010 - Aug. 2010- Responsible for improving quality and service delivery - Provided technical guidance regarding customer specification requirements - Developed an approach to business process improvement - Application of appropriate business improvement tools and lean techniques - Enhanced the balanced scorecard and existing key performance indicators (KPIs) - Manage the client relationship and other third party relationships to ensure excellence - Developing the skills and domain knowledge of the engineering team - Worked closely with stakeholders to analyse and redesign business processes, set-up, monitor and manage service level management systems, capture and document existing business processes
CarillionOperations Manager (UBS contract)
Sep. 2009 - Jun. 2010- Responsible for all M&E building maintenance of all UBS facilities (12 sites) - Managed the department maintenance function to ensure preventative and ongoing maintenance requirements are met efficiently, in line with all applicable regulations and guidelines and to the client satisfaction - Enhanced the competence of the technical team by implementing the critical environment management framework and carrying out individual technical needs assessments - Managed the utilization of external contractors employed to perform maintenance with strong focus on performance delivery, improvement and commercial compliance - Implemented World Class Service maintenance including Root Cause Analysis techniques, Continuous Improvement, PAS55 accreditation, asset management and critical environment management
CarillionGraduate Engineer Manager
Aug. 2008 - Aug. 2009-Managed the service partners across the entire UBS portfolio (12 facilities) in regards to planned maintenance, remedial and project works, H&S and performance/improvement. -Appointed as an Assistant Project Manager in the critical environment management implementation (CEM) at Bloomberg facilities and produced Emergency and Standard Operating procedures of all critical assets
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