WinWireEngineering Manager
Mar. 2024 - Apr. 2025Bengaluru, Karnataka, IndiaClient: Relativity, Chicago, US
• Built a new cross-functional team from the ground up, defining roles, responsibilities, and onboarding plans & executed 32 sprints successfully with team of 11 members.
• Developed a Alert Notification System using React JS, Javascript, Kibana & Elastic Search to educate the customer about the general health of the web application which helps reduction of customer incidents by 30% in very first month with pilot version.
• Liaising with product owners, plan & execute major/minor upgrades, common defects or customer specific hotfixes, backlog prioritization, sprint planning, assisting the dev team for refining the user stories in terms of acceptance criteria & subtasks creation, ensure the stories meet definition of ready, definition of done.
• Liaising with product owners in OKR (Objective Key Results) preparation to set clear & measurable goals which helps for effective efforts estimation and tracking the progress.
• Initiate the defect triaging sessions for defects reported internally, externally & convert the high priority defects in to action items for the sprints.
• Liaising with quality assurance team for test plans & execution before any releases i.e PATCH releases, Major Upgrades, Hotfixes testing for any specific customers.
• Assisting the dev team in eliminating technical debt to improve software quality, maintainability, and overall system health. This process often includes refactoring code, improving documentation, updating technologies, better development practices
• Providing the sprint & agile metrics to delivery assurance team on weekly basis, and discuss the GO-Green plan incase if any inconsistencies in the sprint deliveries
• Providing the internal & external weekly status reports, business operation review reports to all the stakeholders.
• Managing incident support team and resolve incidents based on the priorities & tracking in backlog by creating defects and support customers as per SLA defined.