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Work Background
KDDI INDONESIAIT Infrastructure Engineer
Aug. 2019• Designed and implemented network architecture and server infrastructure for enterprise clients using
scalable infrastructure and system integration concepts to improve operational stability and IT efficiency.
• Managed network monitoring, server maintenance, and system performance optimization for more than
100+ devices and users through monitoring tools and preventive maintenance procedures.
• Performed LAN/WAN configuration, routing, firewall systems, VPN configuration, and network security
implementation to ensure secure and stable connectivity.
• Handled network, server, and system integration troubleshooting with an average resolution of 20–30
technical issues per week using analytical troubleshooting and remote administration tools, achieving up
to 95% success rate.
• Managed backup systems, system updates, and data integrity monitoring to minimize operational downtime
risk and maintain company data security.
• Collaborated with cross-functional teams and clients on infrastructure analysis, IT project implementation,
technical documentation, and risk assessments to ensure projects met timelines and company standards.
• Maintained Windows and Linux server environments including resource monitoring, user access
management, and VMware virtual environment configuration.
• Provided technical support and problem resolution related to network issues, server issues, system access,
and operational troubleshooting.
APM AUTOMOTIVE INDONESIAIT Engineer
Feb. 2019 - Aug. 2019• Provided daily technical support for more than 80+ internal users related to hardware, software, printer,
network, and operational system issues using structured troubleshooting methods.
• Managed networking system configuration, computer maintenance, and network monitoring to support
manufacturing and office operations.
• Performed SAP system setup, printer maintenance, PABX routing installation, and CCTV DVR/NVR
configuration to ensure stable technology integration.
• Implemented preventive maintenance procedures for IT devices and internet networks to reduce operational
disruptions and improve system reliability by 25%.
• Monitored network security and file-sharing activities through security checks and access monitoring.
KATI KARTIKA MURNI – APP SINARMASIT Helpdesk
Aug. 2015 - Nov. 2018• Installed internet networks, access points, routers, and configured Mikrotik devices across more than
40+ client areas to support customer connectivity requirements.
• Handled hardware, software, printer, and network troubleshooting issues with an average of 15–20 cases
per week using analytical troubleshooting methods and onsite technical support.
• Managed Windows Server 2003 maintenance and monitored network performance to ensure stable
connectivity and reliable IT infrastructure operations.
• Performed routing system configuration, switch management, and network administration to ensure secure
and efficient network distribution.
• Conducted installation and maintenance of PABX systems, CCTV DVR/NVR, and communication/security
devices to support daily business operations.
• Provided daily technical support to users regarding system issues, computer devices, printers, and network
connectivity to improve operational productivity.
• Performed regular network monitoring and preventive maintenance to minimize downtime and improve
overall IT infrastructure reliability.
• Managed the implementation and maintenance of company network infrastructure, including internet
installation, Mikrotik configuration, access points, routers, servers, CCTV, and PABX systems to ensure
connectivity, security, and operational continuity.
• Assisted in network configuration documentation, IT asset inventory management, and troubleshooting
reporting to support IT administration and monitoring activities.
TELKOMSEL CUSTOMER CARE - JAKARTAIT Quality Assurance
Jan. 2015 - Aug. 2015• Created test plans, test cases, and test data based on operational system requirements.
• Performed verification and validation processes using QC tools to identify issues and ensure compliance
with operational standards.
• Managed issue tracking documentation and monitored testing progress regularly.
• Handled multiple testing projects simultaneously using effective time management and reporting
documentation.
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