Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
MicrosoftSenior Escalation Engineer (Sr. EEE)
Sep. 2022Milan, Lombardy, ItalyWorldwide escalation point and supportability lead for Azure VPN and Azure VirtualWAN technologies. Responsible for training, internal/external documentation, automated diagnostics and customer self-help material with the final goal of improving customer experience when they need support on Azure Networking.
MicrosoftEmbedded Escalation Engineer (EEE)
Oct. 2018 - Sep. 2022One of the 5 members of the global Escalation Engineering team for Azure Networking. Part of Serviceability team, improving our customers experience with Azure Networking products by working with Support and Product Engineering on deep technical investigations. Enabling Support to further help our customers by creating documentation, training and development of internal tooling, driving to faster resolutions and higher customer satisfaction.
MicrosoftSenior Support Escalation Engineer
Sep. 2017 - Oct. 2018Most senior representative of Azure Networking support delivery team in EMEA. Worldwide lead on Azure VPN vertical delivery team. Official trainer for Windows and Azure Support at worldwide level. Speaker at Microsoft Global conferences on Azure Networking.
MicrosoftSupport Escalation Engineer
Apr. 2015 - Sep. 2017One of the only two Technical Advisors for the Azure Networking technology in the EMEA team, dealing with complex escalations from the frontline Support Engineering team at Microsoft. EMEA expert in Azure VPN, ExpressRoute, Load Balancers, Application Gateway, Virtual Networks.
MicrosoftSenior Support Engineer
Mar. 2013 - Apr. 2015Providing high quality technical support on Windows Server Platform and Azure Networking. Escalation point in Italy for every Windows networking issue about Windows Server: TCP/IP, DHCP, DNS, SMB, Network Load Balancing, NPS, Windows32Time. Tier 2 SME (subject matter expert) for DHCP and DNS at Western Europe level.
MicrosoftSupport Engineer
Aug. 2010 - Mar. 2013Milan Area, ItalyProviding high quality technical support to Premier Customers for Italy and Western Europe, analyzing and solving issues regarding Windows Server Platform. experience in supporting Windows Server, Active Directory, Failover Clustering, Hyper-V.
NokiaNetwork design & Tendering
Oct. 2009 - Aug. 2010Design, link budget and and tendering of Microwave Networks and Radio-Relay systems, as well as delivering training for Network Design and Tendering engineers
TKKAssistant Researcher
Nov. 2008 - Jun. 2009Assistant researcher in the ICT SHOK Future Internet project. Field of interest: design, implementation and evaluation of a distributed caching system for optimization of content retrieval in Delay-Tolerant Networks.
Intch is a Professional Networking App for the Future of WorkSee more people like Stefano on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
16
Coach, Web developer, brand specialist @ Abla Coaching
16
Executive Director @ EMA Vinci
15
Senior Data Engineer
273318 people
16
Coach, Web developer, brand specialist @ Abla Coaching
15
Senior Data Engineer
15
System Administrator