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Work Background
Life and Me of Canada Inc.Strategic Advisor
Mar. 2026Victoria, British Columbia, CanadaProvide strategic advisory services regarding operational updates and organizational strategy. Conduct strategic reviews and provide input on organizational initiatives during structured advisory meetings.
DataAnnotationData Annotator
Jan. 2026Victoria, British Columbia, CanadaHandle and classify data for AI training purposes, ensuring accuracy and adherence to project guidelines.
Victoria HospiceResearch and Quality Facilitator, including Privacy
Nov. 2023 - May. 2026Victoria, BCSpearheaded quality improvement (QI), data analytics, and compliance initiatives across all levels of Victoria Hospice. Acted as a strategic partner to clinical directors and operational teams, transforming complex, multi-modality health data into actionable insights while strengthening the organization’s privacy posture. Key Accomplishments: 📊 Data Analytics & Operations PowerBI Dashboards: Engineered interactive dashboards that provided leadership with on-demand insights, enabling the Fund Development team to secure critical grant funding. Workflow Optimization: Built automated data pipelines for quarterly clinical reports, cutting manual administrative processing time by 50% (from 80 to 40 hours). Operational Savings: Designed a custom call-tracking system to optimize Nursing Unit Assistant shift structures, increasing clinical coverage and saving $21,000+ annually. 🔐 Privacy & Compliance (FOIPPA/PIPA) Privacy Programs: Authored the organization's Privacy Management Program. Executed 6 Privacy Impact Assessments (PIAs) and modernized client consent and breach protocols. FOI Leadership: Created a unified cross-departmental Freedom of Information (FOI) framework navigating dual-legislation, maintaining a 100% on-time response rate (under 14 days). 📈 Quality Improvement & Culture Survey & Research: Developed 11 service evaluation surveys using mixed-method thematic analysis to evaluate counseling impact; presented outcomes at the HQBC Conference. Change Management: Led cross-departmental training for a major CRM migration and co-developed data reporting frameworks for mortality categorization. Sustainability: Launched an organic waste diversion program reducing 1,000 lbs of food waste annually.
Victoria HospicePrivacy Officer
Nov. 2023 - May. 2026Developed the Victoria Hospice Privacy Management Program based on the Osano Privacy Program Maturity Model, ensuring organizational alignment with privacy standards. Conducted 6 Privacy Impact Assessments (PIAs) to evaluate data flows and mitigate risks associated with new systems and processes. Created a cross-organization, multi-department healthcare FOI Procedure in collaboration with public bodies, achieving a 100% response rate to requests within statutory timelines. Developed core privacy documentation, including client consent forms, intake documents, and Release of Information (ROI) forms. Led a major CRM software migration, co-developing a framework for data categorization to enable high-quality, compliant reporting within six months. Managed privacy incidents by developing and implementing a formal breach process and serving as a key advisor during data-related inquiries.
Victoria HospiceProject Assistant
May. 2023 - Mar. 2024Victoria, British Columbia, Canada
Our Place SocietyHousing Support Worker
Dec. 2021 - May. 2023Victoria, BCDedicated to supporting marginalized residents by building trusting, professional relationships and rapport. I specialized in resolving sensitive issues and navigating complex interpersonal dynamics through active listening and relationship building. I leveraged strong problem-solving and decision-making skills to identify client risks and implement effective intervention plans. Expert in conflict resolution, I utilized de-escalation and non-violent crisis intervention (NVCI) to maintain a safe, calm environment during challenging situations and medical emergencies.
University of VictoriaResearch Assistant
May. 2020 - Aug. 2020Victoria, British Columbia, CanadaFour-month paid research position as part of an NSERC Undergraduate Student Research Award. In this role I took an active role in designing and implementing a large-scale exercise intervention for older adults. I developed skills conducting literature reviews, consulting with experts, coding cognitive tasks, developing questionnaires, presenting weekly updates, and collaborating with colleagues.
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