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Work Background
AAA Auto Club EnterprisesClaims Reporting Specialist
Dec. 2024Coppell, Texas, United States• Answer incoming calls for the Claims business unit and/or make routine telephone calls. Receive and accurately document first notice of loss calls
• Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.
• Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members.
• Explain and evaluate benefits, coverages, and claims process involving glass claims.
• Take overflow calls and answer low complexity claims related questions. Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
• Demonstrate appropriate knowledge and use of the Claims systems.
• Answer member requests for general membership information and/or refer to appropriate parties.
UNIFY Financial Credit UnionCustomer Service Specialist
Oct. 2019 - Jun. 2024Allen, TX
HMSHostBarista
Aug. 2016 - Oct. 2019
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