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Work Background
Queensland ParliamentSenior Policy Advisor - Minister for Finance, Trade, Employment & Training Ros Bates MP
Nov. 2024Brisbane, Queensland, AustraliaIn this role I am responsible to providing accurate and timely advice to the Minister on policies that will improve employment and training outcomes for Queenslanders. To serve our great State is a huge honour and my team is talented, committed and experts in their fields. I am grateful for the years of experience in people and project management and human resources which have given me the skills to advocate for and deliver the best outcomes for our portfolio.
Parliament of AustraliaNetworks, Communications and Constituent Manager
Apr. 2024 - Nov. 2024Working with the fantastic team of Shadow Minister for Climate Change and Energy Ted O'Brien, MP delivering solutions and solving problems for Australians and the residents of Fairfax.
Katie Rose Cottage HospiceHead of Fundraising and Partnerships
Mar. 2022 - Oct. 2023Katie Rose Cottage Hospice strives to create philanthropic connections to support the work of the hospice by generating ongoing funds to cover the funding gap in operational expenses. My role is central to raising the profile of the hospice and the services provided, to allow for deeper connection between hospice and community, and for community members to access its services. As Head of Fundraising and Partnerships, I work closely with the KRCH CEO, Board and leadership team to lead the relationship building, funding submissions, events and digital campaigns to raise funds and build relationships. The role is both external and internal facing. The role is part project manager, marketer, problem solver, creative thinker, and sponsor relationship manager, with an emphasis on building relationships and helping educate the community about the unique service providing by Katie Rose Cottage Hospice.
Altum Property GroupGeneral Manager - Great Keppel Island Revitalisation Project
Mar. 2020 - Jul. 2021Since a change of ownership in 2008, the Great Keppel Island resort has been closed. Working with the Queensland Government, Altum Property Group's goal is to re-build the resort on the island and provide job opportunities and tourism growth for the Central Queensland region. We aim to create Australia's best family holiday destination. My role encompasses all aspects of converting this project into a reality including government relations, external and internal communications, marketing, community engagement, strategic design, proposal writing and stakeholder relationships.
Mini Me ConsultingSmall Business Consultant - HR, Operations and Communications
Nov. 2019 - Oct. 2023Queensland, AustraliaKeep your business legal, productive and safe. Look after your revenue streams, and let Mini Me Consulting make your life easier by providing expert HR, communcations and operational support. Mini Me Consulting works with small business owners to improve their efficiency, manage people and operational projects and provide employment advice to manage their most important resource - their people.
NucleusHQCEO
Mar. 2019 - Nov. 2019Queensland, AustraliaA part of The Shingle Group of companies, NucleusHQ provides professional services to digital marketplaces and start-ups which reduce costs, improves the customer experience and enables clients to spend more time building their businesses. We provide all post-sales services including invoicing and payments, debt management and procurement. In addition to this, our professional HR consultants provide screening and customer support services for marketplace talent. Based on the Sunshine Coast in Queensland, NucleusHQ builds efficient, friendly partnerships which deliver seamless human connections to corporate and consumer marketplace clients.
CommtractGeneral Manager - Operations & Community
Feb. 2018 - Mar. 2019Sydney, AustraliaReporting into the CEO and managing a team of HR, Customer Service, Finance and Administration professionals, my responsibilities cover the engine room of Commtract. We ensure our matching of amazing communications talent to corporate and SME clients is efficient, targeted, professional and seamless. Commtract is a highly successful technology start up which has created a double-sided marketplace to connect communications professionals with consulting work. My team is responsible for ensuring our incredible talent has the support to grow a successful freelance business across Australia and NZ. From the time commtractors register with our platform, we assist with identifying their key competencies, successful pitching, networking events, professional development, mentoring by likeminded professionals and opportunities to enhance their consulting business through exclusive partnerships. Supporting our sales and marketing professionals and in conjunction with our tech experts, our team is also responsible for designing and delivering an exceptional customer experience across the entire project lifecycle, as measured by our NPS system. With 1,600 consultants accessing Commtract to find project and ongoing work, we are excited by our rapid growth and the new way we help people work, providing consultants with the flexibility and variety offered by the gig economy.
CommtractGeneral Manager - Community
Aug. 2017 - Feb. 2018Sydney, AustraliaMy role as General Manager - Ecosystem is to ensure that communications professionals across Australia and APAC have access to the best consulting and contract opportunities. With networking and professional development opportunities, and exciting, challenging roles with some of the world's most progressive companies, we are the world's only marketplace dedicated to the communications profession. Finding your next project is as easy as registering online at: commtract.com. Welcome to your new portfolio career! Our purpose is to connect organisations with amazing communications talent. Our clients include large listed companies, government agencies, not-for-profits and small businesses. We provide them access to high quality talent on demand to support their communications projects.
CommtractTalent Management Consultant
Jun. 2017 - Aug. 2017Sydney, AustraliaCommtract is a tech start-up growing fast to become Asia Pacific's most valuable tool for communications professionals. Our purpose is to connect organisations with amazing communications talent. Our clients include large listed companies, government agencies, not-for-profits and small businesses. We provide them access to high quality talent on demand to support their communications projects. My role includes management of Commtract talent, project evaluation and assignment, talent strategy and consulting and general HR consulting.
TelstraHead of Human Resources - Telstra Licensee
Jan. 2016 - Jun. 2017Queensland, AustraliaI oversee and am responsible for the overall management of people and culture in the business, and play a critical role in the strategic development and implementation of the People Plan to support the business in achieving its strategic goals, through increased operating performance, improved employee engagement, developing and focusing on people capability and providing effective change management.I am also driving our transition to be a leading national technology/ICT company and a leader in the Telstra licensed environment. This includes the rollout of a new HRIS and complimentary Payroll and Rostering software packages. Our business is located across six locations on the Sunshine Coast and Brisbane, and includes 150+ people across sales, customer service, technical advice and support functions. As a licensee, our customer sees us as Telstra, and we aim to deliver the best and most customer-centric service of any telecommunications provider.
HeliModsHR & Marketing Lead
Aug. 2014 - Jan. 2016Queensland, AustraliaI was responsible for: • developing HR programs including performance management (probation, pay, ongoing feedback and annual performance reviews, termination), the Graduate Development Program, the Learning and Development framework and employee well being program. • designing and implementing HR process including recruitment, selection, remuneration and bonus structures, induction, Award analysis and interpretation, policy and procedure development and payroll oversight. • maintaining the day to day operation of the HR, Accounting and Marketing functions including line management, the link between management and employees and engagement/morale. • providing advice and support to the MD and building and maintaining relationships with external suppliers, consultants, clients and key industry influencers and • managing all externally facing events, including client reviews, potential client tender and proposal meetings, international trade shows and delegations and internal functions. • ensuring the people relevant Quality and Regulatory requirements for our CASA and ISO certifications are met.
Altum Property GroupHR & Administration and General Manager
Feb. 2008 - Jul. 2014Queensland, AustraliaHaving founded the Finance, HR, Administration and Marketing functions for Altum, I developed the strategic business plan with the Directors and continue to translate this into specific actions including financial management, tax reporting, public relations, brand development, community engagement, recruitment, payroll, performance management, remuneration, industrial relations, apprenticeships, training, management development and HR analytics and reporting. With smooth management of the company's people and policies, the owners can focus on growing the business.
WorleyParsonsLearning and Development Manager - Australia, Asia and Middle East Region
Mar. 2006 - Nov. 2006Queensland, AustraliaI met the challenge of growing the pipeline of future leaders by first aligning the learning and development strategy with the overall business strategy, then managing the required change to create and deliver award-winning programs. These included a national Graduate Development Program, a regional Talent Management identification and development process and a competency based management process.
Starwood Hotels & Resorts Worldwide, Inc.Human Resources Manager, Sheraton Noosa Resort & Spa
Jan. 2006 - Jan. 2008Queensland, AustraliaWorking as a member of the Executive Committee, I advised the GM and leadership team on strategic people issues and ensured effective implementation of global HR and culture change programs. By partnering with the business, I empowered line managers to have more responsibility and ownership. Through developing high levels of engagement, I attained 100% attendance for my hotel in a national rollout of competency based training.
WorleyParsonsTalent Manager (Australia, Asia and Middle East Region)
Jan. 2005 - Jan. 2006Queensland, AustraliaI established the first Talent Management and Succession Planning process for the company which included the establishing the nomination criteria, designing the format for management discussions to confirm Talent and communicating the Talent Pool and vacancies to the Executive Committee. I was also responsible for the re-development and re-launch of the Australian Graduate Development Program, which subsequently went on to be nominated for a John Grill (CEO) award and was voted by graduates as one of the top graduate programs in Australia in 2013.
BPArea Manager, South East England
Jan. 2002 - Jan. 2004United KingdomAs the manager of eleven retail stores and petrol stations with a net profit responsibility of approximately £12 million per annum, I was responsible for creating the strategy and facilitating the delivery of recruitment, performance management, sales, safety, profit, costs and operational excellence. I was successful in motivating and managing large multi site and multi cultural teams to build brand, profit and people performance.
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