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Work Background
MassMutualSenior Program Manager, Program Management Office
Jan. 2025SNAPSHOT: Recruited during regulatory disruption (ISO 20022 and NACHA) after repeated execution failures. Rapidly stood up engineering-aligned PMO model, restoring predictability across teams through performance-driven execution.
SELECTED ACCOMPLISHMENTS:
• Spearheaded enterprise payments modernization across product, engineering, analytics, operations, and technology, improving payment workflows and reducing customer-impacting incidents by 25%.
• Designed and deployed strategy for regulatory compliance capabilities across 10+ teams, aligning scope, sequencing, KPIs, and timelines in a previously siloed environment.
• Built standardized PMO playbooks, execution artifacts, and automated Jira dashboards, establishing a single source of truth that reduced program failure rates by 30% within one year and leadership reporting effort by 40%.
• Introduced governance cadence and decision forums that tightened budgeting and resourcing, surfaced cross-team dependencies, reduced cycle times by 30%, and eliminated redundant work.
• Built and deployed an AI-powered executive briefing system using Notion, synthesizing inputs from calendars, Slack, and KPIs into daily 1-page summaries; reduced executive prep time by 60% and improved decision turnaround time by 30%.
• Designed automated meeting intelligence workflows using Zapier to capture action items and sync directly into task trackers; eliminated manual note-taking and increased follow-through on exec commitments by 40%.
CitiVice President, Program Management Office
Oct. 2023 - Dec. 2024SNAPSHOT: Brought in during federal MRA remediation effort following data failures that exposed material regulatory risk. Partnered with executive leadership to drive multiyear transformation to drive structured remediation at enterprise scale.
SELECTED ACCOMPLISHMENTS:
• Co-led remediation strategy for Helios technology ecosystem, defining sequencing, approval pathways, and success criteria to address federal MRAs across 15+ business units.
• Served as right-hand to the SVP of PMO, establishing governance and review processes, translating priorities into delivery plans, and improving alignment across product, engineering, analytics, marketing, finance, and risk.
• Synthesized inputs from 20+ stakeholders into recommendations that shaped initiative and regulatory prioritization.
• Resolved cross-team execution dependencies through problem-solving sessions, reducing delays by 35%.
• Designed standardized reporting frameworks that increased visibility into KPIs, delivery risk, and remediation progress, accelerating executive decision-making.
• Implemented AI-driven decision memo generation using Claude, converting fragmented inputs into structured recommendations (options, risks, trade-offs); reduced time to produce exec-ready materials by 60%.
• Launched an intelligent inbox triage system with AI classification and drafting tools; prioritized 200+ weekly emails and autogenerated responses in executive tone, saving 10 hours/week.
DeloitteSenior Consultant & Program Manager
Feb. 2021 - Oct. 2023SNAPSHOT: Engaged during the COVID surge to recover delayed Medicaid programs marked by vendor misalignment and go-live delays. Applied agile problem-solving and structure to restore execution discipline in resource-constrained environment.
SELECTED ACCOMPLISHMENTS:
• Led operational delivery for Medicaid enterprise modernization programs in Ohio and Florida, strengthening release management across multivendor environments and enabling deployments impacting 10M+ patients.
• Designed and implemented cross-functional operating frameworks adopted by 400+ team members, reducing onboarding time by 35% and improving consistency across execution.
• Secured executive buy-in to adopt Jira as an ALM platform, replacing manual tracking processes and improving coordination while ensuring protected health information (PHI) compliance.
• Improved delivery velocity by 25% and prevented further go-live slippage after identifying root causes of delays and redesigning workflows to eliminate redundant steps.
NFPProject Manager
Sep. 2018 - Feb. 2021New York, NYRebuilt a fragmented operating environment by standardizing processes, modernizing CRM systems, and developing an 8-member team to restore execution discipline. These efforts increased AUM by 10%, improved retention by 15%, reduced turnover by 20%, and accelerated client onboarding by 15%.
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