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Work Background
Dare labCEO passionnée ✨
Jun. 2022Accompagner les hôteliers à construire une expérience client unique en maîtrisant les codes d'un luxe chaleureux. Apporter des solutions afin d'améliorer le taux de conversion et de fidélisation de votre établissement, sublimer votre e-reputation, fluidifier le travail de vos équipes, augmenter le panier moyen et le chiffre d'affaire de votre Maison. Nous vous aidons à créer un parcours client et équipe d'excellence en remettant l'humain et l'émotion au coeur de chaque action.
Dare labExperte parcours & expérience client
Jun. 2022Porto-Vecchio, Corsica, FranceNous accompagnons les entreprises à concevoir une expérience client aussi fluide pour leurs clients que pour leurs équipes.
En maîtrisant les codes d’un luxe chaleureux, nous transformons chaque interaction en levier de conversion, de fidélisation et de réputation, tout en allégeant la charge du dirigeant. L'approche Darelab : remettre l’humain, l’émotion et la cohérence au cœur de chaque étape du parcours client.
Dare labConsultante expérience client
Jan. 2022Porto-Vecchio, Corsica, FranceNous créons un plan d'optimisation cousu main afin de répondre aux objectifs de votre établissement. Amélioration du taux d'acquisition et fidélisation, diminution du turn over des équipes, augmentation du panier moyen, amélioration de votre e-reputation.
Dare labSenior Manager Customer Care
Jan. 2022Porto-Vecchio, Corsica, FranceEnsemble nous sublimons votre établissement grâce à une expérience client d'excellence, une stratégie humaine et authentique ✨ Audit & optimisation de votre parcours & expérience client - de l'aisance relationnelle de vos équipes - de vos process.
Domaine Les Oliviers de PalombaggiaAttachée de direction & relation client
Dec. 2017 - Nov. 2021Porto-Vecchio, Corsica, France
hôtel Le Roi Théodore****Assistant Front Desk Manager
Apr. 2016 - Oct. 2016Porto-Vecchio, Corsica, France• Welcoming guest, ensuring high quality relationships and services
• Managing and answering guest complaints and contentious issues
• Monitoring all floor executives to ensure maximum guest satisfaction
• Review and ensure all VIP’s requests and arrival
• Supervising the management of debtors, group and individual guest invoicing, preparing room venue and occupancy forecast taking actions on rate strategies.
Christian Dior CoutureSales Advisor High Jewelry
Feb. 2014 - Mar. 2016Porto-Vecchio, Corsica, France• Management of administrative processes
• After sales services & litigation cases management
• Back Office management (transactions, logistics, stocks monitoring etc.)
• Represent Christian Dior house by developing on-going relationships with clients • Cultivate a new client base.
• Assist clients with Customer Service needs maintaining the brand’s high standards.
• With other team members, share in tasks such as but not limited to inventory and special projects as needed.
• Represent the brand in the community, at events with High Jewelry and High Jewelry Watches, mastering the codes and collections of both.
SAS MerletSales associate - MONSIEUR MARCEAU (luxury watches & men accessories)
Nov. 2013 - Jan. 2014Courchevel, FranceWorking with very exclusive brands: I worked on the opening of four very exclusive boutiques in Courchevel, working with the following brands: *watchmaking: Greubel Forsey ; Breva ; Laurent Ferrier ; Christophe Claret ; MB&F
*Jewelry: Max Aalouf ; Savelli *Accessories: Elie Bleu ; Pinel & Pinel ; Brioni ; Memo I occupied a very challenging and polyvalent position and was in charge of:
- logistic and administrative tasks
- media planning, press release edition, editorial negotiation
- event coordination - developing and maintaining excellent relationship with clients in a very luxurious and exclusive environment
- team management
- sales advisor in fine watchmaking and male accessories - identification and creation of new projects and partnerships This position was an amazing opportunity to discover the art of fine watchmaking in which I am now specialized. I improved a lot, learning many things about team management, store management, and event planning in a very exclusive and luxurious environment with very demanding and connoisseur customers. Working in a perfect autonomy, it was a good way for me to develop my skills and have a better understanding of this work environment.
Christian Dior CouturePublic Relation Assistant
Feb. 2013 - Aug. 2013Porto-Vecchio, Corsica, France- showroom management
- partnership/project development
- press report edition
- Competitor report edition
- Editorial negotiation
- Event planning(Shanghai Haute Couture SS 03/30/2013 , press day, press trip) - Site check, catering, search for suppliers etc.
- Vip client coordination
Ketchum PleonPR Assistant
Apr. 2012 - Aug. 2012ParisComing up creative PR strategies, press kit & media database management, Post event follow up for: - SUNTORY Whiskeys : press events, development of PR strategies, editorial negotiation.
- CARTE D'OR: press report, partnership development.
- AMERICAN PISTACHIOS: PR recommandation, partnership development, press events.
- LA VIE CLAIRE: Press report, showroom management, editorial negotiation, press release
- BRIOCHE DOREE: Press event, Press report, press release.
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