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Work Background
Telefónica TechCloud Infrastructure Analyst 1.5
Jan. 2025Bogotá, Distrito Capital, ColombiaManagement, administration and error resolution on servers (Google cloud,citrix,oracle,aws,SQL ).
Management and support focused on backups Management, administration and error resolution on Windows servers.
Management and support on Fortinet Firewall.
Administration and support on Web pages (Domain Configuration and SSL Certificates).
Management and administration on Plesk and cPanel.
Management and administration of hypervisors (VmWare, Kvm, Ovm)
Creation of reports, reports and documentation.
SONDAAccess management agent
Jan. 2023 - Jan. 2025ColombiaAs an Access Manager, my primary focus was ensuring the security and integrity of the organization's systems and data. I developed and enforced policies and procedures to ensure proper and controlled access to applications and technology resources, thereby minimizing the risk of security breaches. I was responsible for managing and monitoring user access privileges, conducting regular audits and ensuring that established security standards were met. My goal was to ensure that only authorized individuals had access to sensitive information and critical resources, while facilitating a smooth and efficient user experience. I worked collaboratively with IT teams and departments across the company to understand their access needs and provide tailored solutions for each area. In addition, I played an active role in incident resolution and managing access-related issues, offering timely and effective support to users.
Algar TechIBM Technical Support and Projects Specialist
Aug. 2022 - Mar. 2023Bogotá, Distrito Capital, ColombiaAs an IT Support Specialist, I excelled at delivering effective solutions to technological challenges, providing top-notch technical support to users. My focus was on ensuring the operability and availability of computer systems, resolving incidents and performing accurate diagnostics to optimize hardware and software performance. During my time as an IT Support Specialist, I developed skills to communicate effectively with users, translating technical issues into terms they could understand. Additionally, I took pride in staying up-to-date on the latest technological trends and advancements to deliver cutting-edge service. I collaborated closely with multidisciplinary teams, demonstrating the ability to work under pressure and manage multiple tasks efficiently. My passion for solving problems and my dedication to ensuring customer satisfaction led me to provide customized solutions and deliver an exceptional user experience.
GTM Grupo De Tecnología Movil SASComputer repair technician
Oct. 2021 - Jul. 2022Av Suba #105-55, Suba, BogotáAs a Mobile Equipment Maintenance Technician, I specialized in ensuring the optimal operation and performance of mobile devices and electronic equipment. My role consisted of carrying out accurate diagnostics, performing repairs, and carrying out preventative work to ensure the operational continuity of the devices. During my time as a Mobile Equipment Maintenance Technician, I developed strong technical skills to identify and solve a wide variety of problems, from hardware failures to software optimization. I worked with devices such as smartphones, tablets, and other portable equipment, providing support to users to resolve incidents and offering tailored solutions. I worked closely with internal teams and suppliers to ensure the timely supply of spare parts and materials necessary for maintenance. My ability to work efficiently and under pressure allowed me to meet deadlines and maintain high standards of service quality.
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