Ben Williams - Founder & CEO, OpsStack Solutions

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Work Background

OpsStack SolutionsFounder & CEO

Nov. 2025OpsStack Solutions is an operations consulting and software company that helps businesses improve operational performance. We provide operational assessments, process optimization consulting, and software tools that help teams implement structured workflows, accountability systems, and scalable operational processes.

RevivnFacilities Manager

Nov. 2024 - Nov. 2025San Leandro, California, United StatesLead a team of 45 associates, including a Technical Manager and Operations Manager, at a high-volume IT asset recovery and resale facility managing $9–11M in hardware assets. Took ownership of the site at its inception, creating foundational quality and productivity KPIs, establishing streamlined operations across all departments. Oversaw processing of 10,000 laptops and 20,000 additional IT hardware units monthly, with sales of 8,000–12,000 devices per month. Drove efficiency, compliance, and technical innovation, while reducing costs and increasing asset yield significantly. ➤Select Achievements • Increased inbound processing capacity by 20% while reducing hours-per-1,000 units by 130%, and improved outbound throughput by ~33% with a 184% gain in labor efficiency. • Raised Tech Refurbishing throughput from 20 to 36 units/day and repairs from 8 to 17 units/day, lifting overall yield from 71% to 90%—a $7.3M savings. • Reduced stale dwelling inventory from over 8,000 units to <10 monthly through cycle counts and audits. • Boosted VPM compliance from 92% to 98.5%, improving financial and regulatory reliability. • Cut shipping costs by 35%, saving $730,000 annually through process and vendor optimization. • Implemented auditing and inventory hygiene initiatives, driving end-to-end accuracy and productivity. ➤Executive Leadership • Developed and deployed AI-based cosmetic grading system, automating an error-prone manual process and saving $4.7M annually. • Created AI-powered workflow chatbot enabling real-time associate support, significantly increasing productivity. • Launched a CX automation system, reducing customer service labor hours by 300%. • Designed and initiated a site-wide Learning & Development program to enhance skills and reduce tribal knowledge dependency. • Provided remote operational oversight for Revivn’s NY facility, contributing strategic input and problem resolution.

AmazonSenior Program Manager, Fulfillment Network Engineering

Oct. 2021 - Nov. 2024San Francisco Bay Area• Selected to lead transition from a national fulfillment network into a regional network that maintained national deliveries. • Oversee regionalization strategy for improving shipping process engineering to all US and Canada non-sortable warehouses, focusing on optimizing inventory distribution and trucking supply chain. • Supervise all order-to-customer logistical functions at 81 fulfillment, distribution, and warehouse centers. • Led code programming team, transforming underutilized technology into KPI dashboard warehouse managers use to make internal operations and deliveries significantly more efficient. • Manage 6 direct and 9 matrixed reports, product/project planning, requirements, contract SOW, budget, schedule, tasks, process, tracking, quality, data analysis, KPI metrics, evaluation, problem-solving, communication, reports, and partners. • Collaborate with internal and external partners, leaders, and agencies to facilitate and collaborate on initiatives. • Recruit, train, evaluate, develop, and retain six process engineers implementing transformative initiatives nationwide. ➤Select Achievements • Saved $207M annually by successfully leading regionalization project that improved transportation and trailer utilization. • Avoided $487M in costs by conducting a comprehensive cost analysis of the nationwide expansion of logistical connections. • Saved $26M annually by creating and executing sort automation solutions in 15 warehouses. • Saved $24M annually by implementing labor hours usage report, workable inventory backlog upper and lower limit standardization, transfer (warehouse to warehouse) freight accountability, and unworkable backlog management. • Grew warehouse capacity where packages are loaded into shipping trailers by adding tail sorter equipment at ship docks. • Delivered $29M cost savings as part of the corporate plan by leading performance improvement initiatives, fostering a team culture emphasizing operational excellence.

AmazonSenior Operations Manager, Fulfillment Network

Mar. 2019 - Oct. 2021• Supervised 54 managers, leading 800 hourly associates shipping ~840,000 orders monthly and $1.1M annual budget. • Orchestrated efficient order processing, inventory, quality, safety, technology, shipping, receiving, transportation, staff, and other warehouse operations using leadership, problem-solving, and ability to work under pressure to meet tight deadlines. • Directed e-commerce order fulfillment robotic sorting with compact array of sort locations scaled and customized to process thousands of items per hour quickly and accurately with limited labor. • Quantify operational impacts by conducting workflow analyses, value engineering, and operations research. ➤Select Achievements • Ranked #1 of 77 warehouses by improving process automation, productivity, technology, safety, and employee relations. • Led ~850 employees to exceed order promised delivery date to customer metric (Delivery Estimate Accuracy DEA STL) company average by 1.2% over ten warehouses by successfully adapting to large, containerized volume increases. • Ensured business continuity during COVID-19 by managing testing for 1,700 fulfillment center associates.

AmazonOperations Manager

Jan. 2018 - Feb. 2019• Managed warehouse teams fulfilling e-commerce orders picking, packing, shipping, and delivery within time expectations. • Ensured team had tools needed to succeed with the highest levels of safety, quality, and attendance performance at work.

AmazonArea Manager

Jan. 2018 - Feb. 2019• Managed warehouse teams fulfilling e-commerce orders picking, packing, shipping, and delivery within time expectations. • Ensured team had tools needed to succeed with the highest levels of safety, quality, and attendance performance at work.

United States Marine CorpsManager, Embassy Security (Sergeant E5)

Jan. 2014 - Sep. 2017United States, Ethiopia, South Africa, and China• Led 21 Marines, ensuring security at embassies and consulates in multiple countries by fostering detail-oriented teamwork. • Oversaw security functions to senior-level U.S. and foreign diplomats in volatile, unstable, rapidly changing environments. • Liaised between my guard force and leaders of the host nation, US military, State Dept., and other government agencies. • Ensured 24/7/365 mission readiness by managing $14M equipment budget, inventory, and maintenance with zero losses. • Boosted team proficiency in security, military operations, emergency response, and crisis management by leading training. • Held Top Secret, Sensitive Compartmented Information TS/SCI security clearance.

United States Marine CorpsSpecialist, Helicopter Maintenance

Oct. 2010 - Dec. 2013United States, Afghanistan• Enabled flight operations, readiness, mechanical maintenance, and personnel training for 17 military helicopters. • Led maintenance and logistics of rotary wing aircraft, and support equipment. • Planned and implemented the global transportation of aircraft and support equipment. • Facilitated aviation readiness by managing multimillion-dollar equipment, logistics, and supply chain.

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