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Work Background
I&M Bank LtdSenior Associate, Collection
Apr. 2023
Standard Chartered BankCredit Recoveries Assistant Manager & Contact Center
Jan. 2017 - Mar. 2023Kenya• Recovered and surpassed overdue credit facilities from clients by 120% • Established strong relationship with debtors and crafted favorable payment plans achieving loan impairment ration targets • Effected recovery strategies of bad debts that translated to increased profitability of bank • Advised team on emerging consumer behavior • Re-engineered strategies for collection and bad debt recovery that lifted response rate and recoveries by 50% • Designed and implemented plans and discount programs that doubled on the contactability rate
Standard Chartered BankSenior Business Development Officer
Jun. 2016 - Dec. 2016Nairobi County, Kenya• Penetrated new markets and won market shares that improved brand visibility 2x • Grew retail bank portfolio of 25 million on Personal Loan, Mortgage, Credit Card, CASA, Bancassurance and wealth products • Strengthened business relationships with retail bank customers and partnered with alternative banking channel that increased wallet size 2x
HFC KenyaRelationship Manager | Branch Manager
May. 2014 - Jan. 2015Nairobi County, Kenya• Reported to Director Business Development • Expanded business opportunities 2x by marketing and sourcing new SMEs and corporate business that grew assets and liabilities • Deepened premium relationships and provided excellence in service experience that doubled on SMEs and corporate portfolios • Built relationships with key industry players such as developers, selling agents, merchandisers that increased lending volumes 3x in less than a year • Participated in new product development; mortgage product (construction) that increasing brand visibility in target areas and grew revenues portfolio by 20% • Proposed new schemes within the banks credit policy • Improved market share from 10% to 20% through scouting and penetrating targeted area • Championed retail mortgages, asset finance and project finance that grew bank portfolio by 50%
HFC KenyaCredit Administrator & Relationship Officer
Oct. 2007 - Dec. 2011Nairobi County, Kenya
Safaricom PLCCustomer Service Representative | CX
Oct. 2004 - Oct. 2007Nairobi County, Kenya
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