Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
HGSOperations Team Lead
Sep. 2022PhilippinesAs a Team Leader at HGS supporting a premium audio brand, I oversee global operations across back office order support, B2B and consumer order management, customer escalations, and social/community support channels. I ensure timely and accurate resolution of inquiries and issues while maintaining high standards of service quality, compliance, and customer experience across international markets. I also lead and coach team members in handling complex B2B and consumer cases, improving workflow efficiency, and driving consistent performance across multiple support channels. Recently recognized as Top Team Leader for 2025 for strong leadership performance and consistent results delivery.
HGSSenior Team Lead
Jul. 2022Quezon City, National Capital Region, Philippines
Intch is a Professional Networking App for the Future of WorkSee more people like Marc on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1784039 people
15
Business Owner
16
Consultant
15
IT Support Manager @ All In Credit Union
373003 people
15
IT Support Manager @ All In Credit Union
15
Administrative Business Partner @ Google
16
Program Manager @ TAPFIN, a ManpowerGroup Company