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Work Background
Choco HoldingProduct Project Manager
Feb. 2024Almaty, Kazakhstan- Lead a cross-functional IT team throughout the entire product lifecycle—from ideation to launch. - Implement and adapt various project management methodologies (Agile Scrum, Agile Kanban, Waterfall) to optimize delivery speed and quality. - Develop and test hypotheses for product improvements, achieving: - +32pp in order acceptance conversion - +56pp improvement in meeting ETA benchmarks - Conduct ongoing user research (CustDev) and A/B testing to validate features and enhance user experience. - Establish and refine sprint planning, backlog management, and prioritization processes from the ground up. - Oversee onboarding for new team members; lead daily, weekly, and monthly syncs with both the team and executive board. - Maintain comprehensive documentation: CJM, BPM, BPMN, Use Case Diagrams, C4 diagrams, RoadMaps, UML diagrams. - Leverage tools such as Jira, Atlassian (Confluence), Miro, and Google Workspace for seamless project management, collaboration, and task tracking. - Foster a high-performing culture through regular retrospectives, continuous feedback, and effective motivation strategies.
Kazakhtelecom JSCProduct Project Manager
Jul. 2022 - Jun. 2024Almaty, Kazakhstan- Managed the changes (Change Management) when integrating CVM into the BI department. - Led a project to modernize the TV service (TV+), which led to a 44% increase in usage and an increase in LTV users. - Implemented the Scrum methodology, as well as the creation of technical assignments for development teams, created a board, increased transparency and accountability in the team and to management. - Formed and tested hypotheses (A/B tests) to increase conversion and improve the product, found functionality that increased prolongation by 23 percentage points. - Analysis and improvement of the CJM (Customer Journey Map) in order to increase customer satisfaction and retention. - Creation, testing and implementation, control of the project for automatic user interaction from RFM segmentation, growth of the awakened user base by 25 percentage points.
CTRL+AFounder
Jul. 2021 - Nov. 2024Almaty, Kazakhstan- Developed and launched comprehensive educational programs, overseeing end-to-end curriculum design and execution. - Recruited and led cross-functional teams, building a high-performing sales department and integrating SCRUM methodologies for streamlined workflows. - Increased company turnover to 3.5M tenge, utilizing financial analytics to drive profitability and strategic decision-making. - Drove brand promotion through targeted marketing campaigns and strategic partnerships with external organizations. - Managed outsourced IT projects, including site design and development, ensuring timely delivery and alignment with business goals. - Created business concepts and plans, establishing a clear roadmap for sustainable growth and market expansion.
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