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Work Background
Star Player LtdProgramme Director
Sep. 2024Surrey, England, United KingdomResponsible for strategically overseeing a range of programmes, including SEND inclusion projects, HAF camps, and mentoring initiatives. This role involves managing the senior leadership team and liaising with stakeholders and funding agencies to ensure successful programme delivery. The Programme Director also provides consultancy to the executive team and oversees HR processes, including recruitment screening and training.
FC Deportivo Galicia - London1st team coach
Jul. 2023London Area, United Kingdom1st team and reserves head coach for step 6 side FC Deportivo Galicia London
Cobham Football ClubU23 / Reserve Team Coach
Feb. 2022 - Jul. 2023
Dulwich Village Football ClubCoach 1st Team Caretaker Manager
Oct. 2020 - Feb. 2022
E7SPORTSFounder
Aug. 2020London, England, United KingdomE7SPORTS has been established to provide the highest quality services of Representation, Management and Development to professional athletes who aim to reach their full potential in their careers. A wide range of essential services are offered by E7SPORTS, which cover all aspects of a professional athlete’s career and life beyond the beautiful game. Our aim is to help create the best possible environment for their career advancement and enhance their image and reputation. Furthermore the company offers Coaching, Media and Event Management services with the highest standards of professionalism and a great attention to detail. E7SPORTS is committed in organising first-rate sporting events, that offer an outstanding experience for everyone participating, while ensuring the maximum return on investment for the partners and sponsors involved.
MagicMistUKRegional Sales Manager
Apr. 2019 - Jul. 2020London, United KingdomSupported the growth of the UK's leading independent electronic cigarette brand to over 2mil revenue per year. Recruited and managed specialist Sales, Marketing and Promotion team to build our offline presence. Supported re-branding activity. Planned and delivered launch of two revolutionary products to the market including pop up sales events and trade shows. End to end recruitment of 4 area field sales managers and national sales director. Pitched for new business and account managed across retail distribution network of 20 convenience and vape stores in London in two month period. Increased sales across stores managed by 20% per month leading team each month. Held regular conference calls with sales team and managed one to ones. Delivered regular B2C promotion activity with stores to improve sales and customer retention.
MagicMistUKHead of Recruitment and Human Resource Manager
Sep. 2018 - Apr. 2019London, United KingdomRecruited managed and trained the warehouse operation and customer service functions of the business. Managed end to end process of recruitment for the warehouse operations, customer service, sales, marketing and manufacturing departments. This included creating job adverts, interviewing and managing trial shifts. Trained new staff in product knowledge and process efficiency. Held regular one to ones with staff and created development plans. Managed payroll and contractual disputes. Liaised with executive level to report on new hires and other human resource functions.
MagicMistUKCustomer Service Manager
Oct. 2015 - Sep. 2018London, United KingdomManaged the customer experience for online shoppers on the retail website Maintained a 4.8/5 star review rating on over 13,000 reviews, proactively dealt with any poor reviews directly offering creative resolutions Trained and managed team in customer care and complaints handling Inbound and outbound call management of customer complaints, queries and orders Created a system to record and track customer returns, queries and complaints Manage weekly team meeting and reports to be given to the Chief Exec on customer experience and new issues Travelled with the Chief Exec extensively to meetings and trips to the manufacture and suppliers
RBSChange Analyst
Jan. 2015 - Jun. 2015LondonWilliams & Glyn delivery team Fraud operations • Provide support to implement the divestment of RBS England and Wales, separating and moving the banks Fraud operation solution. • Collating Fraud system requirements, evaluating processes and managing business stakeholders • Liaising with 3rd party suppliers, overseeing contract agreements. • Keep senior management updated with progress of the plan of record, including individual 3rd party vendor sport light presentations and detailed excel reports capturing a large amount of information on a number of critical systems. • Supporting the design, build and testing environments for the full scope of Fraud
Royal Bank of ScotlandDivestment Transformation Support
May. 2013 - Dec. 2014Business Services GTS CSC Change Implementation Position: Divestment Transformation Support • Provide transformation support to the Divested Corporate Service Centre • Work with the Rainbow team across the UK to implement a divestment project • Collating information from a variety of work streams, developing detailed landing plans including descriptions of new work assignments and functions. • Taking a cumulative view to oversee the risk in business cases and making judgments on whether certain risk cases should be prioritized for accelerated corporate action • Tracking and reviewing processes involving over 20 of project assistants whilst using good inter-personal skills, ensuring the cohesiveness of an operation involving over 7 functional areas of the Bank, including
Royal Bank of ScotlandAML Business Risk Analyst
Mar. 2013 - May. 2013Business Risk Advice Team Financial Crime Unit Business Risk Analyst - Anti money laundering, sanctions and terrorist financing subject matter expert (AML STF/SME) contractor - Report to the Financial crime Unit at RBS delivering timely AML advise within the Bank’s Shipping Business Centre. - Conduct due diligence screening to identify risks and threats to the business using Intellegence resources. - Identifying AML risks to advise and give directive with regard to Group risk appetite, group policy and FSA regulative legislation
Royal Bank of ScotlandKYC Analyst
Aug. 2012 - Mar. 2013Shipping Business Centre KYC Analyst (Compliance) - Worked as part of a large team of KYC Analysts on an AML remediation project within the Banks Shipping Division. - Ensured that the KYC and PEP files for the ‘high risk’ Shipping customers were in line with the Customer Due Diligence requirements in line with Money Laundering Legislation, FCA Regulations and internal Bank Policies - Managing a portfolio of over 200 high risk Global Shipping customers - Communication and correspondance between Relationship managers, customers and external audit (KPMG) as part of the remediation process - Reporting key statistical data to assist Management Information and controls
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