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Work Background
TerracezCo-founder & COO
Aug. 2022Dubai, United Arab EmiratesAs COO and Delivery Head at Terracez, I lead digital transformation and ERP implementation initiatives for global enterprises across the GCC.
I have conceptualized and developed proprietary IP products for Legal Operations Automation, Real Estate CRM, and Project Management Automation.
Spearheading AI-driven transformation, I leverage Azure AI Foundry (Open Azure AI), and Microsoft Co-pilot to build intelligent enterprise solutions.
Act as a strategic consultant to CXOs, advising on change management, transformation roadmaps, and scalable digital strategies.
Focused on driving innovation, efficiency, and business value through technology, process optimization, and data intelligence.
Dynaimers Consulting Business & Life Coach
Jun. 2022Bengaluru, Karnataka, IndiaBusiness Coaches are like Gurus - they take you to the world of Nirvana, and they make you realize things that you already know, then why not you better do it! I believe business coaches are more of life coach who helps you to stay balanced and accountable. You know your business much better than anyone else just you need someone to make you aware, be your soundboard, talk to you when you need the most, and always keep you accountable. My journey as a business and life coach has been more than 12+ years with 5000+ hours of coaching/consulting 50+ entrepreneurs globally. Terracez Dharmendra Panwar – Dubai The journey started as a friend and consultant to set up the global Dynamics business, we were successfully able to structure it into an efficient Company with a core focus on customer satisfaction/structure. It leads to me being co-founder of the Company. Jason RNB Designs - Australia
Jason and I started discussing his roadmap of growing his design and drafting business to a real estate developer a few years ago. Going through the journey together we did not only see the growth in his current designing and drafting business – Revenue + clients but also successfully venturing into real estate development. Trilby White The Creature comfort group – Hong Kong Trilby and I got associated to work on a plan of gradually exiting from her current business as a full-time CEO and handing over responsibilities to other leadership teams. It got more relevant when her Company got acquired by another giant and helping her transform into a new role after the acquisition became more important. We achieved the goal and started moving towards the leadership change path within 6 months of association.
Business Consulting in ERP, Product Management and IOTBusiness Consulting
Oct. 2014 - Jun. 2015Bengaluru Area, IndiaKowni Technologies India Pvt. Ltd. - Proprietary tools & IOT Played integral role in conceptualizing and implementing optidesking – proprietary tool to optimize desk occupancy. Conceptualized and implemented - mobile app for facilities management, IOT application for dynamic route creation & employee transport management. Intertec Software Pvt. Ltd - Proprietary ERP Responsible with restructuring and redesigning Intertec`s proprietary ERP to meet global standards. Included product documentations and liaising with development team. Assisted in developing ecommerce platform for a start-up related to liquor delivery along with driver tracking platform. Consulting Experience: - Business process enhancement for global Real Estate Companies by conceptualizing automation tools and mobile apps. - Consulted global communication and wireless provider Company in optimizing cost for employee transport management.
Levtech ConsultingHead - Global Support Services
Jul. 2014 - Jun. 2022Bengaluru Area, India,At Levtech Consulting, a leading global Microsoft Dynamics partner, I headed the Support Services Division, managing post-implementation support for a diverse, international client base. My mandate was to transform the support function from a traditional cost center into a strategic profit center, enhancing both customer satisfaction, and revenue contribution.
Key achievements and responsibilities included:
• Transformed the Support Department from a cost center to a revenue-generating profit center through process optimization, SLA-based service models, and proactive customer engagement strategies.
• Expanded the customer base to over 100 global clients, delivering high-quality post-implementation, and managed support services across multiple geographies and industry verticals.
• Implemented structured SOPs and standardized processes to ensure consistency, accountability, and efficiency in service delivery.
• Played a key role in the implementation of Microsoft Dynamics solutions, and the establishment of operational procedures for ArCapita, one of Bahrain's largest and most prestigious Islamic investment banks.
• Built and led a cross-functional team of consultants and support engineers, ensuring seamless coordination between project delivery, support, and customer success functions.
This role strengthened my expertise in Microsoft Dynamics ERP and CRM, managed services, customer relationship management, and process governance, while providing firsthand experience in scaling global operations for enterprise clients.
CrystalCube Infosystems Pvt. Ltd. - Online and Mobility Proprietary Products & eLearningFounder & Managing Director
May. 2010 - Sep. 2013Mumbai Area, IndiaConceptualized and developed first of its kind online language learning tool with second language learning acquisition theory focused on English learning for Rural India. Conceptualized and developed eLearning tool for low processor tabs mainly focused to reduce internet consumption and requirement. Tool facilitated generation of quick eLearning material for tutors using PowerPoint presentations and enabled learners to download the course material in kbs of data. Branched into eLearning services and serviced global Companies like Geometric Ltd, DSV, Marico, Unicorn, Abu Dhabi Islamic Bank, ICICI Bank and Rachana Sansad by setting up Centre of Excellence and developing bespoke SCORM compliant training courses. Business analyzed and developed first of its kind estimation and tendering process for Indian Railways and e-compliance tool for FDA – Maharashtra. Conceptualized online Audit Management System for Chartered Accountants and got angel funded by global CA practicing firm.
Consulting ServicesPrincipal Consultant & Partner, Runway Consultancy Services (RCS) - Business Consulting & Investment
Dec. 2007 - Sep. 2013Mumbai Area, IndiaHeaded No.1 CA Coaching classes in India as a business head for restructuring teaching methodologies and for implementing automation in education. Assisted top chain of hospitals in Goa for raising first round of funding and consulting for acquisition possibilities. Consulted entrepreneurs and start-ups based out of different global geographic locations and business verticals like Mobile App development, IOT, Machine Learning, Investment Banking etc.
Broadllyne Group & Continuing Education ServicesSenior/Middle Management – Education ERP & eLearning
Feb. 2003 - Nov. 2007Mumbai Area, India & USABroadllyne Group - Proprietary ERP for education institutes Headed operations of Broadllyne Group and demonstrated growth by turning around ISP business to generate positive cash flow, which enabled venturing into IT services business focused on ERPs for educational institutes. Introduced subscription based pricing model with revenue share approach to penetrate into education institutes, leading to growth in the business in 2 years with 30 customer base. The ERP business was eventually acquired by public listed IT services Company. Continuing Education Services - eLearning for US CPA Exam Prep
CPApass.com was first of its kind and only online US CPA Exam review course provider accredited by AICPA. As part of start-up management team contributed towards growth of the business, which was eventually acquired by global education Company based out of USA.
CAnotes.comFounder & Managing Director
Sep. 1999 - Dec. 2002CAnotes was first of its kind online learning platform for Chartered Accountancy Exam Prep. Spearheaded the concept by making robust execution plan and launched the portal within 1 year of starting the operations. Developed 2000 pages worth online content along with introduction of 200 pages’ hand book LAMPs (Last Minute Review Points). Generated 1000 registered user base for online exam prep within 3 months of the launch along with 350 units of LAMPs circulation. The concept was recognized by Times of India as breakthrough Idea in education space in 2001.
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