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Work Background
Indigo Consulting Latin America S.A.Senior Consultant
Jul. 2022• Serve as technical and strategic point of contact for key accounts including BMW Latin America, CNH Mexico, CNH Mexico, Inchcape Caribbean, and IVECO Argentina & LATAM, managing relationships across multiple stakeholders and organizational levels.
• Conduct structured diagnostic audits of dealer standard processes to identify operational gaps, prioritize improvement areas, and define action plans, tracking implementation progress to ensure measurable outcomes.
• Translate technical process findings into clear, executive-level reports and recommendations, bridging the gap between operational teams and senior management.
• Proactively engage with client networks to anticipate needs, surface emerging issues before they escalate, and deliver tailored solutions aligned with business objectives.
• Speaker at Astara Peru Aftersales Meeting 2025, presenting insights on process performance and continuous improvement for profitability to a regional aftersales managers audience.
KAPTA SASInstructor Líder en Innovación
Feb. 2014 - Jun. 2022Senior Trainer / Innovation Leader. 2017 – 2022
• Acted as the designated technical and process resource for automotive client accounts across the United States, Canada, Mexico, Latin America, the Caribbean, Spain, and Germany — coordinating cross-functional efforts and ensuring alignment between client needs and delivered solutions.
• Supported the BMW Middle East Retail Standards audit process, assessing compliance, documenting findings, and following up on corrective actions across the dealership network.
• Delivered training programs on Customer Service, Complaint Management, Aftersales Process, Warranty, and Parts & Stock Management — domains that required deep understanding of client operations and the ability to communicate complex processes in accessible terms.
• Coached and prepared 11 trainers from different countries for the BMW Group Trainer Certification with a success rate of 100%, managing their individual development roadmaps, monitoring progress, and working with third-parties when needed.
Trainer Coordinator 2016
• Coordinated the operative workflow of the training team, overseeing task assignment, delivery schedules, and quality of output.
• Monitoring each trainer and training performance and developing strategies to maintain a high level of satisfaction in both the participants and clients.
Technical Trainer & LMS Support Specialist. 2014 – 2015
• Provided technical support and follow-up for the Learning Management Systems (LMSs) used by BMW Service Advisors across Latin America and the Chrysler network in Colombia, troubleshooting user issues, escalating platform bugs, and ensuring continuity of the learning experience.
• Served as the liaison between end users and the technical platform team, translating user-reported issues and communicating resolution status back to clients.
Universidad Militar Nueva GranadaJoven Investigador
Feb. 2012 - Nov. 2013Researcher – Production, Innovation and Technology Group (PIT). 2013
• Developed software to solve the Shortest Path Problem (SPP) for Cundinamarca using algorithms such as Dynamic Programming and Dijkstra
• Provided academic support to research seedbed students and thesis assistants.
Researcher – Experimental Production Group (PE). 2012
• Developed route planning software for goods delivery in Bogotá using AI Ant Colony Optimization algorithms.
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