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Work Background
Equitas HealthPharmacy Operations Coordinator
Feb. 2025Columbus, OHManage daily operations for eight pharmacy locations, including optimizing inventory management processes, overseeing medical benefit billing to ensure compliance and revenue growth, and providing operational support to all locations. Act as a resource for problem-solving, handling complex issues across operations, billing, and customer service to implement lasting solutions.
McKessonMidwest District Pride ERG Operations Lead
Nov. 2023 - Feb. 2025Columbus, Ohio Metropolitan AreaCollaborate with national and multi-district ERG leadership to develop and implement strategic goals aligned with the company's DEI objectives. Assist with planning and executing events and efforts within the community to drive better engagement.
McKessonSr. Account Operations Manager
May. 2022 - Feb. 2025Columbus, Ohio Metropolitan AreaSpearheaded the development of strategic business plans to optimize the adoption of pharmacy solutions with resellers, buying groups and PSAOs, pharmacy management system vendors, and outpatient health systems, fostering stronger business practices and mutually beneficial partnerships.
TrueCommerceCustomer Success Manager
Nov. 2021 - May. 2022Columbus, Ohio Metropolitan AreaDelivered comprehensive technical account management to assigned customers, encompassing software training, product/process optimization. Contributed to project management efforts for new implementations and data migrations, ensuring successful customer onboarding and transitions.
Cardinal HealthSr. Analyst, Customer Success
Feb. 2021 - Nov. 2021Dublin, OHDelivered exceptional customer service and technical support to medical professionals resolving software, hardware, and data analytics. Conducted training sessions to empower users in effectively utilizing various applications, ensuring optimal system adoption and satisfaction.
Equitas HealthPRN Certified Pharmacy Technician
Feb. 2020 - Feb. 2025Columbus, Ohio Metropolitan AreaPlayed a key role in high-volume COVID-19 vaccination clinics, handling patient scheduling, insurance billing, vaccine administration documentation, and check-in procedures. Further demonstrated proficiency in general pharmacy tasks as a Certified Pharmacy Technician in a specialty accredited community pharmacy.
Cardinal HealthCustomer Success Manager
Feb. 2020 - Feb. 2021Dublin, Ohio
Equitas HealthPharmacy Care Coordinator
Jun. 2018 - Feb. 2020Columbus, Ohio AreaPioneered a new role, providing comprehensive support to specialty patients across three pharmacy and clinic locations. Successfully managed complex care plans requiring diligent follow-up, appointment scheduling, patient assistance program navigation, and health literacy education.
WalgreensSenior Certified Pharmacy Technician
Aug. 2017 - Mar. 2019Columbus, Ohio AreaTraveled to 12 stores within the district to provide training to pharmacy technicians through a self-developed program, assisting the Pharmacy Manager in their training efforts. Additionally, created guides to reduce insurance chargeback claims.
WalgreensCertified Pharmacy Technician
Aug. 2015 - Aug. 2017
WalgreensPharmacy Technician
Mar. 2014 - Aug. 2015
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