Anagha Nadarajan

Customer Liaison Officer @Arabian Automobiles Co. LLC

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Anagha Nadarajan, Customer Liaison Officer at Arabian Automobiles Co. LLC, has led initiatives that increased customer satisfaction scores by 27% over two years across key dealership locations in the UAE. She designed and implemented a centralized feedback and escalation framework that reduced complaint resolution time from 72 hours to under 24 hours. Anagha spearheaded a cross-functional customer retention program that contributed to a 15% year-on-year increase in repeat purchases for the company’s flagship brands. She is also recognized internally as a certified CX trainer, having coached over 200 front-line staff on customer communication, empathy, and service recovery best practices.

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