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Work Background
SylvamoReplenishment Planner
Sep. 2023 - Jul. 2025Memphis, Tennessee, United States
SylvamoAccount Executive
Jan. 2022 - Sep. 2023Memphis, Tennessee, United States
Graphic Packaging InternationalCustomer Advocate
Nov. 2019 - Jan. 2022Memphis, Tennessee
Process TechnologyCustomer Service Supervisor
Jun. 2019 - Nov. 2019Manage Customer projects from quoting to shipment by sizing heaters for various surface finishing and high purity applications based on various characteristics such as tank size, inlet/outlet temperatures, heat-up time, kilowatt, flow rate, etc. • Leading Salesforce implementation • Manage the International Customer Service Team • Presented various trainings within the company including How to Use Salesforce and Effective/Efficient Communication and coordinates further training for Customer Service regarding High Purity products • Implemented open order reports within the International team with top accounts • Collaborate closely with Planning, Production, and Shipping departments to prioritize and meet customer expectations within the Semiconductor industry
Process TechnologyCustomer Service/Inside Sales
Feb. 2019 - Jun. 2019
International PaperCustomer Service Representative
Jul. 2017 - Feb. 2019Madison, OH• Prepare project estimates based on customer prints and CAD drawings • Create new items based on project estimates and process orders by entering specifications, creating print cards, and purchasing necessary tooling or accessories to complete projects • Manage the top 3 warehousing accounts accounting for roughly 75% of sales requiring inventory management, replenishment orders and daily release entries • Work with production planners to meet customer demands • Research payment issues and work with Central Invoicing to recover payments • Export multiple text reports from DOS-based system into Excel and combine data to create beneficial reports for warehouse forecasting, item management, and account adjustments
International PaperAccount Coordinator
Nov. 2014 - Jul. 2017Memphis, TN• Processed customer’s orders from entry through delivery and payment and managed many national and international accounts • Employed Business Objects/Web Intelligence to streamline and efficiently manage my accounts proactively increasing customer experience • Worked collaboratively with internal and external customers to meet expectations for International Paper and customers especially during significant supply and demand constraints • Actively participated in multiple teams within the business and across the enterprise including multiple safety teams, MERT, EDI, and Customer Service Training • Assisted in the training of every new hire (5 to date) into Customer Service during my tenure • Completed an individual project in 2016 that saved the company approximately $112,526 by managing promotional items across the business and collaborated in a business-wide savings project that contributed approximately $99,650 in savings through my specific accounts • Identified an opportunity to streamline a major international account and collaborated with multiple departments and plants to make specific changes that saved the business approximately $100,000 each year by eliminating between facility transits, evaluating where items were produced and decreasing shipping costs by using varied methods of transportation.
Superior Industrial SupplyCustomer Service Associate
Aug. 2014 - Nov. 2014Memphis, TN• Enter customer orders, purchase material, and process invoices to customers • Process account receivables and inquire into delinquent accounts • Answer and direct calls to the appropriate person • Manage GSA accounts and orders providing communication as to when the order has been processed and completed through the GSA portal • Manage top customer accounts; specifically accounts requiring acute problem resolution and communication • Work with vendors to meet customer deadlines and ensure appropriate margins for each order
Memphis-Shelby County SchoolsMath Teacher
Jul. 2013 - May. 2014• Taught (1) section of Geometry, (1) section of Bridge Math, and (4) sections of Advanced Algebra and Trigonometry • Actively communicate with parents regarding student’s achievement academically and behaviorally • Work directly with 6 other teachers to share their room during their planning period (I am a floating teacher – no specific personal classroom) • Collaborated with (3) Trig teachers to create and share lessons and tests
Crye-Leike Real EstateDestination Services Manager
Aug. 2012 - Aug. 2013• Taught classes consistently on industry requirements and trends to new and current relocation certified real estate agents • Provide communication to 3rd party company counselors while handling agents assisting their clients moving into the Mid-South • Pursued further training within the industry through conferences and online classes to bring in more business • Created spreadsheets to consolidate multiple spreadsheets/checkpoints to streamline processes
Wholesale Equipment CompanyCustomer Service Rep/Purchasing Supervisor
Oct. 2008 - Aug. 2012Memphis, TN• Trained new employees how to do their job most effectively and efficiently • Handled major customer accounts and issues • Developed contract and customer service forms for order auditing • Experience handling confidential information regarding employees • Produced quotes on multiple lines of products for dealers as well as general contractors • Experience in reading construction specifications and blueprints • Entered orders based upon customer’s purchase orders and CAD drawings to accurately complete each project • Answered customer’s questions regarding products and solved any issues that arose during the ordering and shipping of the customer’s order • Experience working directly with customers and outsides sales representatives • Developed excel forms to streamline a new price book and customer service quoting • Purchased from/Communicated with multiple manufacturer’s locally, nationally, and internationally • Developed and maintained a part number system for all materials • Assisted in new ERP system implementation and development in order entry and purchasing modules • Responsible for inventory control in system via semi-annual inventory counts/input and receiving
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