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Work Background
Assurer At Work LtdSenior Executive
Feb. 2021Dhaka, BangladeshKey Responsibilities:
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network, and Internet support to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• May supervise other technical support workers in this group.
iCenter BDSupport Engineer
Dec. 2011 - Jan. 2021BangladeshKey Responsibilities: • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. • Assisting the company in different sales, marketing & business development activities. • Accomplishing the job by maintaining apple standards & local SOPs. • Updates job knowledge by participating in educational opportunities & maintaining the personal network. • Generating & submitting necessary reports & assuring proper documentation. Major Achievement: • Improved customer satisfaction level from 30% to 80% by identifying & resolving problems. • Received training from Apple Singapore twice on technical support service. • Plan and renovate successfully iCenter Chattogram Branch and improved sales and overall branch performance. • Increase sales by updating product information to iCenter eCommerce website and with social media marketing.
QSR Systems Pte. Ltd.Support Engineer
Oct. 2010 - Nov. 2011Bangladesh• Manage all customers and providing online and on-site support about their Servers and PC.
• Diagnose and troubleshoot technical issues, including account setup and network configuration • Talk clients through a series of actions, either via phone, email until they’ve solved a technical issue
• Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits
Eagle Empire Pacific LimitedWebmaster
Sep. 2009 - Jul. 2010Bangladesh• Doing online marketing for customer’s websites with SEO, Social Network, Social Media, Blogging etc.
• Test websites across browsers, operating systems & devices, Maintain, configure, troubleshoot server.
• Ensure site security by setting up firewalls and login pages, Optimize loading speeds and capacity
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