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Work Background
MetrobankBranch Operations Officer
Mar. 2023General Santos, Soccsksargen, Philippines
Metropolitan Bank & Trust Company, Inc.Operations Officer
Mar. 2023Handling of the daily operations of the branch in accordance with established policies, internal control and compliance to risk and regulatory requirements; executes timely service to all customers and leads the capability building of the Customer Service Representatives (CSRs). Ensures accurate end-to-end branch operations by reviewing, approving and elevating transactions processed by the CSRs to the required authority limits promptly. Achieves the target audit and control assessment rating by maintaining complete and updated customer database. Resolves exceptions from audit and control assessments by doing root cause analysis and by developing and implementing corrective actions and monitoring to avoid recurrence. Ensures compliance with AML Regulations by creating awareness on bank regulations, operational processes, and by conducting assessment and testing, etc.
MetrobankCustomer Service Representative
Jun. 2013General Santos, Soccsksargen, Philippines
Metropolitan Bank & Trust CompanyCustomer Service Representative
Jun. 2013General santos citydealing customer services and sales
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