Jose Saldaña - Telecommunications Engineer,

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Work Background

Freelancer- Self employedTelecommunications Infrastructure Project Coordinator

Sep. 2025- Coordinate telecom infrastructure projects and distributed network systems. - Supervise installation of towers, grounding systems, and technical infrastructure. - Perform technical inspections and coordinate field engineering teams.

Cable & Wireless PanamáMobile Network Services Manager - Chiriquí and Bocas del Toro Region

Dec. 2022 - Sep. 2024David, Chiriqui, PanamáDirected the end-to-end operation, repair, and maintenance of the mobile network (RBS - Radio Base Stations) and outside plant infrastructure (cabling, generators, batteries, infrastructure), ensuring high availability, operational efficiency, and alignment with strategic company objectives. Key Achievements and Responsibilities: Operational Leadership & SLA Compliance: Managed the daily operation of a network of RBS sites and external plant infrastructure, consistently exceeding key performance indicators (KPIs) such as Mean Time to Repair (MTTR) and maintaining network availability above 99%. Led and coordinated technical teams for rapid fault resolution, implementing a priority system for critical issues (power, transmission, hardware) to minimize service impact. Strategic OPEX Optimization & Cost Reduction: Developed and executed network availability strategies based on detailed traffic and demand analysis, leading to a quantifiable reduction in operational expenditures. Streamlined repair processes and implemented proactive maintenance protocols, significantly reducing repair times and associated operational costs. Process Automation & Continuous Improvement: Spearheaded the implementation of remote monitoring systems for early fault detection, enabling proactive interventions and reducing downtime. Minimized annual network downtime to less than 0.1% and improved customer experience by maintaining dropped call rates below 1%. Risk Management & Cross-Functional Collaboration: Designed and developed comprehensive contingency plans for natural disasters to ensure tower resilience and rapid recovery. Acted as the primary liaison with IT, Transport, and Energy departments for cross-functional projects, such as integrating renewable power supplies for remote sites, ensuring compliance with regulatory standards. Major Project Contribution: Played a key role in the large-scale technology migration of over 200 RBS sites from the Claro Panama network to +Móvil.

Claro Empresas CentroaméricaSenior Network Operations Engineer - Chiriquí and Bocas del Toro Region

Dec. 2010 - Dec. 2022Chiriquí & Bocas del ToroEnsured the maximum availability, stability, and efficiency of the mobile network (access, transport, core, power) by executing preventive/corrective maintenance, proactive fault resolution, and specialized technical support, consistently aligning with company SLAs and KPIs. Key Achievements and Responsibilities: Proactive Network Maintenance & Reliability: •Executed rigorous preventive and predictive maintenance routines across transport network (MW, fiber optic, IP/MPLS), cellular switches, power systems (generators, rectifiers, UPS, batteries), and value-added platforms (SMS, MMS, VAS). •Consistently exceeded availability metrics, maintaining network stability above 99.5% through diligent inspection and early detection of potential issues. Rapid Fault Resolution & Critical Service Restoration: •Addressed on-site and remote interventions to restore critical services (e.g., cell site outages, transport link failures), achieving a Mean Time to Repair (MTTR) of under 2 hours for Priority 1 incidents. •Conducted thorough Root Cause Analysis (RCA) for major failures, documenting findings in the Remedy ticketing system to prevent recurrence. Technical Advisory for Network Expansion & Modernization: •Provided expert technical consultation to planning and expansion teams for the seamless integration of new nodes and technologies, including 5G deployment. •Validated technical designs and startup protocols for new implementations, ensuring robustness and alignment with operational standards. Trend Analysis & Hardware Improvement Initiatives: •Analyzed historical equipment logs (Huawei, Nokia) to identify recurring failure patterns, leading to data-driven proposals for hardware upgrades or replacements (e.g., faulty base station cards). •This proactive analysis prevented future network disruptions and improved long-term hardware reliability.

Fidanque Comunicaciones IndustrialesIP Services & Network Provisioning Supervisor

Oct. 2004 - Dec. 2010David, ChiriquíLed and guaranteed the efficient provisioning, installation, and maintenance of nationwide wireless networks and IP services, ensuring strict SLA compliance, service quality, and customer satisfaction, with a focus on 24/7 monitoring, scalability, and rapid response. Key Achievements and Responsibilities: End-to-End Service Deployment & Team Leadership: •Supervised the end-to-end deployment of wireless networks (backhauls, CPEs) and data circuits (MPLS, VPN), including the configuration of transmission equipment (Ubiquiti, MikroTik, Cisco) at Points of Presence (POPs). •Managed internal technicians and contractors for installations, relocations, and de-installations, effectively allocating human and material resources while prioritizing critical tasks to meet deadlines. Proactive Network Monitoring & Incident Management: •Administered the WhatsUP Gold monitoring system to ensure early outage detection, track bandwidth usage for VIP/business customers, and maintain uptime exceeding 99.9% on critical links. •Oversaw the resolution of customer-reported incidents, consistently meeting aggressive SLAs (e.g., <4 hours for VIP/Business clients). 24/7 Customer Service & Escalation Management: •Processed customer service orders, including upgrades, downgrades, moves, and terminations. •Provided escalated 24/7 on-call support for emergencies, such as massive backhaul failures, ensuring minimal disruption to business-critical services. Performance Reporting & Process Optimization: •Analyzed weekly KPIs (installation metrics, MTTR, availability) to drive performance and identify areas for improvement. •Identified and resolved provisioning bottlenecks (e.g., equipment shortages), streamlining processes to enhance operational efficiency.