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Work Background
WAXON Laser + WaxbarGuest Services Associate
Jan. 2026Toronto, Ontario, Kanada• Greet and welcome clients, ensuring a positive first impression
• Schedule, coordinate, and confirm client appointments to op[mize workflow
• Promote and sell services and retail products, meeting sales targets
• Manage point-of-sale (POS) transactions accurately and efficiently
• Open and close the facility, maintaining security and operational standards
• Perform general administrative duties, including email and phone correspondence
• Maintain a clean and organized workspace to uphold hygiene and professional standards
• Deliver exceptional customer service, resolving inquiries and ensuring client satisfaction
PRO SKYService Specialist Airport&Inflight
Dec. 2023Köln, Nordrhein-Westfalen, Deutschland- Bedarfsanalyse, Kundenberatung und individuelle Abstimmung der Abläufe am Flughafen und an Bord - Beratung, Organisation und Realisierung von Airport & Inflight Mehrwertleistungen - Vorbereitung, Koordination und Überwachung von Charterflügen - Rechnungserstellung, Endkontrolle und Projektabrechnung - Flugbegleitung und Vor-Ort-Betreuung der Abflüge an deutschen und internationalen Flughäfen
PRO SKYJunior Service Specialist Airport&Inflight
Aug. 2022 - Dec. 2023Köln, Nordrhein-Westfalen, Deutschland- Bedarfsanalyse, Kundenberatung und individuelle Abstimmung der Abläufe am Flughafen und an Bord - Beratung, Organisation und Realisierung von Airport & Inflight Mehrwertleistungen - Vorbereitung, Koordination und Überwachung von Charterflügen - Rechnungserstellung, Endkontrolle und Projektabrechnung - Flugbegleitung und Vor-Ort-Betreuung der Abflüge an deutschen und internationalen Flughäfen
FAS Frankfurt Aviation Service GmbHAir Traffic Management Assistant
Sep. 2020 - Jul. 2022Frankfurt am Main, Hessen, Germany- Provided reception and assistance to flight crews and business travelers.
- Managed the handling and ground operations of business aircraft.
- Prepared and distributed essential flight documents (flight plans, weather reports, etc.).
- Monitored aircraft activities to ensure compliance with safety regulations.
- Coordinated pre- and post-flight administrative processes, including documentation and invoicing.
- Gained insights into customer service, operations, and financial aspects of aviation management.
Höffmann Touristik GmbHTravel company
May. 2018 - Aug. 2020Vechta, Lower Saxony, Germany- Accompanying bus and boat trips
- Day and multi-day trips: Germany and Europe
- Jointly responsible for safe travel
- On-board service
Höffmann Touristik GmbHTravel company and Intern
May. 2018 - Jul. 2018Vechta, Lower Saxony, Germany- Accompanying bus and boat trips
- Day and multi-day trips: Germany and Europe
- Preparation and follow-up of trips
- Information about the country and its people
- Joint responsibility for safe travel
- On-board service
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