Gosia Mendes

Customer Experience Manager / Compliance Manager

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Gosia Mendes is a Customer Experience and Compliance Manager with over 10 years of experience designing customer-centric processes in highly regulated environments. She specializes in translating complex regulatory requirements into simple, intuitive customer journeys that improve satisfaction and reduce risk. At her current company, Gosia has led a key CRM and SMS implementation that increased compliance by over 50 points while achieving full audit readiness across key operations. Known for her analytical mindset and collaborative leadership style, she partners closely with legal, operations, and frontline teams to build scalable, compliant customer experience frameworks.

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