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Work Background
Dragon Rises College of Oriental MedicineEducation Technology and IT Coordinator
Nov. 2025Bradenton, Florida, United States* Manage the college’s Distance Education program, including LMS systems (e.g., Populi) and scheduling via Google Workspace * Maintain the college website and student portals, ensuring usability and uptime * Provide IT orientation and training for both students and staff on hardware, software, and systems * Troubleshoot technical issues, provide help desk support, and collaborate with external IT service providers * Perform regular data backups, manage antivirus software, and enforce data security and confidentiality protocols * Assist with hardware and software setup, network configuration, and system maintenance * Work closely with academic leadership (e.g., Academic Dean, Executive Director) to improve both online and in–person education experiences
Orlando HealthInformation Technology Field Technician
Jun. 2025 - Nov. 2025Greater Tampa Bay Area- Worked as part of a 16-person team, with 5-person TDR testing team, following Orlando Health’s acquisition of Florida Medical Clinic for their Epic Go-Live transition. - Individually tested over 1,000 workstations and 250 printers across 70+ locations, ensuring correct configuration and successful Epic integration.
- Took ownership of the deployment, configuration, and testing of 150+ Ingenico Lane 3000 payment terminals, verifying correct VLAN assignment, network connectivity, and successful Epic workflow integration.
- Contributed to the deployment, configuration, and testing of 50+ Zebra network printers, ensuring proper network configuration, integration within Epic workflows, and troubleshooting any setup issues within the Epic environment.
- Worked closely with Epic Analysts to troubleshoot and resolve issues related to workstation IDs, departmental assignments, prescription workflows, and network printer configurations.
- Ran cable, patched ports into patch panels and switches for Ingenico Lane 3000 terminals and Zebra network printers, contributing to hardware deployment and ensuring proper device connectivity.
- Achieved a 99.5% pass rate for workstations by Go-Live through efficient testing, problem-solving, and documentation.
- Automated repetitive tasks using PowerShell and Excel, significantly improving the speed and accuracy of testing and inventory tracking processes.
Premier Sotheby's International RealtyGlobal Real Estate Advisor
Dec. 2022 - Sep. 2024St Petersburg, Florida, United States
IKEATechnology, Communications and Facilities Team, Site Area Technician
Dec. 2017 - Aug. 2022Tampa, Florida, United States-Troubleshot and optimized technology operations throughout location, assessing needs, solving problems, and elevating solutions when necessary, working with local team members and contracted vendors, safely and efficiently maintaining a technologically advance 350,000 square foot warehouse and retail center. -Implemented business improvement plans including performance analysis, product positioning, data management and cross-functional collaboration with sales and business leaders, ensuring data-informed decision making across all major departments.
-Operationalized 4-large scale annual product launches by analyzing KPIs, performing needs assessment, defining technical requirements, and developing an execution plan, consistently exceeding performance goals in a fast-paced environment. -Created comprehensive project plans by leveraging REVIT for visual model building. -Realized merchandising optimization projects across every store department from visual design input, resource management and planning, timeline construction, and cross-functional collaboration, working independently and as a cohesive unit on multiple projects simultaneously to support $110M in annual sales and contributing to store ranking in the top 10% nationally in 2021.
Reliant MissionLead Field Director
Jan. 2012 - Jun. 2020St Petersburg, Florida, United States-Developed needs assessment, procured solutions, and maintained technology resources including but not limited to workstations and printing, cloud storage solutions, website creation and maintenance, live event audio and video technologies, and social media processes, procedures, and guidelines; training team members and supporting ongoing IT functionality. -Developed and managed organization’s branding strategy through day to day business planning, organization and execution, external communication partnerships, and community relations, increasing brand awareness, data driven solutions and organizational impact. -Built a unique, united community through interpersonal communication, community engagement, public speaking, expert verbal and written communication skills, financial administration, and operations management from inception; maintaining integrity and creating a mission-aligned membership base among a rapidly changing population in a thriving city. -Created member and community-centered programs by understanding needs, developing project plans, and managing volunteer engagement, with notable projects including equipping 5K+ at-risk youth with school supplies.
ENTTECOperations Manager
Jan. 2011 - Jan. 2012Raleigh, North Carolina, United StatesStreamlined business operations through SOP development, workflow definition, and inventory management for an Australian company’s entry into the North American market. - Established regional brand awareness through conference and tradeshow attendance and strategic relationship development.
- Operationalized a regional product repair department from team development to technical training and inventory sourcing, eliminating overseas repair expenses.
Charles & Colvard, Ltd.IT Specialist (Secondment)
Jun. 2009 - Mar. 2010Raleigh-Durham-Chapel Hill Area-Successfully pursued and was granted the opportunity at a temporary secondment with company IT Department, employing and enhancing my technical competencies while helping the company navigate economic slowdown and sales loss, contributing to budgetary savings and recovery of essential assets to maintain competitive edge. -Troubleshot and optimized technological assets, ensuring optimal performance and availability in a medium sized business environment with 50 employees and executives, communicating effectively in a diverse environment while maintaining positive cross-functional interactions. -Successfully completed special 8 month project dismantling legacy systems and data storage devices while maintaining security measures and following confidentiality procedures to secure and delete proprietary data; developing and implementing process documentation, and repurposing resources when possible to cut technology costs during spending freeze. -Drove implementation of first ERP solution from vendor vetting and requirement definition to project planning and team member training and support, driving company-wide utilization and adoption of the Epicor (Kinetic) ERP system.
Charles & Colvard, Ltd.System Operations Lead Specialist
Jun. 2006 - Sep. 2011Raleigh-Durham-Chapel Hill Area-Managed end-to-end operations for a gemstone manufacturer including people management, inventory optimization, data security, financial analysis, and documentation processes, leading a team of 5 and supporting $10M in annual revenue. -Created comprehensive operational workflows to support business expansion to jewelry manufacturing and distribution from definition through implementation, scaling fulfillment capacities to meet anticipated demand. -Optimized inventory management with 100% accuracy by continually evaluating consumer behavior, purchasing trends, inventory turnover, and expense performance, maximizing cost savings opportunities and profitability potential.
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