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Work Background
CH Trading (Chemical Trading)Admin Mng
Jul. 2023Ho Chi Minh City, Vietnam• Office & Operations Management: Ensure efficient day-to-day office operations; supervise administrative staff and manage overall workplace performance.
• Legal & Compliance: Manage legal documentation, processes, and ensure full compliance with government regulations and internal policies.
• IT Coordination: Oversee office IT infrastructure and equipment needs; coordinate with internal and external IT support for timely resolution of issues.
• Insurance & Employee Wellbeing: Administer employee health insurance programs and coordinate annual health check-ups to support staff welfare.
• HR Support: Collaborate with HR on recruitment, on & off boarding, employee engagement initiatives, and timesheet enrollment.
• Financial Oversight: Handle payment requests, process invoices, and ensure all expenditures aligning with approved budgets and due dates.
• Marketing & Events Coordination: Organize company marketing events and manage social media presence to strengthen brand visibility.
• Communication & Stakeholder Management: Act as primary point of contact for internal departments and external partners; manage all key business communications.
• Administrative Support: Provide executive-level support including scheduling, document management, report preparation, and correspondence.
• Facilities & Vendor Management: Maintain a well-functioning, safe office environment; manage vendor relationships, negotiate contracts, and ensure timely procurement.
FWD InsuranceSENIOR TRAINING ADMIN
Nov. 2022 - Jul. 2023Ho Chi Minh City, Vietnam- Managed training programs and schedules for staff development.
- Evaluated training programs for effectiveness and implemented improvements.
·- Tracked employee progress and maintained training records.
- Coordinated logistics for training events and workshops.
- Developed and delivered engaging training sessions for new hires.
- Created online training modules for remote staff members.
- Administered compliance training programs to ensure regulatory adherence.
Bridgestone Tire Sales Vietnam LLCCustomer Service Executive
Aug. 2021 - Aug. 2022Ho Chi Minh City, Vietnam· Sales Data : synchronize daily sales data to SAP system for BSCAP following.
· Daily upload to SAP for reconciliation.
· Customer Satisfaction Measurement : to be evaluated the current and well preparation for the improvement
· Resolved customer issues in a timely and professional manner.
· Managed customer inquiries and complaints via phone and email.
· Provided product recommendations and information to customers.
· Suggested improvements to enhance the customer experience.
Song Song + Máy móc thiết bị công nghiệpAfter Sales Service Manager
Sep. 2014 - Dec. 2019Ho Chi Minh City, Vietnam- Lead and manage the after-sales support team to ensure high levels of
customer satisfaction and service quality.
- Handle and resolve complex customer issues and complaints promptly and
effectively.
- Prepare and present regular reports on after-sales activities and performance
to senior management.
- Oversee the management of spare parts inventory, ensuring availability and
timely delivery to customers.
- Maintain and develop strong relationships with key clients, addressing their
needs and ensuring their satisfaction with our products and services.
Home Credit VietnamSales Admin (RSA) cum training admin
Sep. 2010 - Sep. 2014Ho Chi Minh City, Vietnam- Serve as the on-site trainer for onboarding new sales employees, ensuring effective knowledge transfer and skill development.
- Manage all training logistics, including preparation of training tools, booking of hotels and meeting rooms, and ensuring availability of training materials.
- Monitor trainees’ practical application of skills during training sessions and provide timely, constructive feedback.
- Generate and analyze course performance reports, weekly/monthly sales reports, and monitor progress toward monthly sales targets.
- Coordinate and build effective working relationships with cross-functional departments and stakeholders to ensure internal stakeholder satisfaction.
- Ensure all POSM, equipment, and necessary stationery are fully prepared and available at sales points (POS).
- Act as the primary contact point to address and resolve system issues, customer complaints, and challenges faced by sales personnel at the POS.
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