ScotiabankScrum Master
Feb. 2021 - Dec. 2022Bogotá, Colombia• Managed complex technical flows and data mappings (JSON/XML), identifying risks and gaps early in
the delivery lifecycle to drive proactive resolution.
• Oversaw back-office applications using MT, MX, JSON, and XML messages.
• Coordinated service delivery with IT, Sales, and Support teams globally, ensuring SLA compliance and
client satisfaction using Jira and Confluence.
• Facilitated Agile ceremonies with international cross-functional teams, boosting team efficiency by
25%.
• Managed projects involving regulatory requirements (ISO 20022): interpreted standards, prioritized
requirements, and escalated risks proactively.
• Created user stories, happy paths, and end-to-end workflows with clearly defined acceptance criteria;
coordinated IST/UAT testing with development teams.
• Supported UAT cycles by validating delivered functionality against strict regulatory and functional
requirements.
• Led the Europe production release for the ISO program: defined the step-by-step Go-live process,
ensuring full compliance with project expectations and timelines.
• Supported scaled Agile practices (SAFe) and aligned delivery with business OKRs to ensure outcome-driven
results.