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Work Background
Duterimbere IMF PLCExecutive assistant
May. 2025KigaliCoordinated and organized company meetings, conferences, and events
ensuring seamless execution and follow-up.
Managed daily schedules and appointments for senior executives to optimize
time and prioritize tasks effectively.
Handled confidential and sensitive information with discretion, maintaining
trust and compliance with company policies.
Duterimbere IMF PLCCustomer Experience Officer
Jan. 2025 - May. 2025KigaliEnhanced overall customer satisfaction by implementing feedback
mechanisms and promptly addressing customer concerns.
Collaborated with cross-functional teams to streamline customer
service processes and improve response times.
Monitored customer interactions and analyzed data to identify trends and
areas for service improvement.
Duterimbere IMF PLCOperation Officer
Feb. 2024 - Dec. 2024HuyeDeveloped and implemented standard operating procedures to enhance
productivity and compliance.
Coordinated with various teams to streamline processes and resolve
operational issues promptly.
Money Handling.
Stafford Coffee BrewersSales representative
Jul. 2022 - Feb. 2024KigaliPresented and demonstrated products to potential and existing clients,
achieving a high conversion rate of leads to sales.
Collaborated with marketing and product teams to tailor sales strategies
that addressed customer needs and market trends.
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