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Work Background
xsplendorCostumer servise
Jan. 2023 - Jul. 2025BogotaI was responsible for performing accounting tasks, managing customer complaints and claims, handling payroll processes, and overseeing the owner’s schedule. My role required strong organizational skills, attention to detail, and effective communication to ensure smooth business operations and customer satisfaction.
Contacto SolutionsAgente del servicio de atención al cliente
Jan. 2020 - Sep. 2022Bogotá, Distrito Capital, ColombiaI was responsible for managing the collection of debtors across different loan portfolios of the bank. My role included contacting clients to encourage repayment, providing guidance to help them settle their debts, and offering flexible payment options tailored to their financial situation. This required strong negotiation skills, empathy, and the ability to maintain positive client relationships while ensuring compliance with the bank’s policies.
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