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Work Background
Massage EnvyManager, Design & Construction
Dec. 2021
Massage EnvyPeople Operations Coordinator
Sep. 2021 - Dec. 2021Scottsdale, Arizona, United StatesSupport the People Operations team with HR functions and office management.
ETE REMANEmployee Engagement and Development Specialist
Jul. 2020 - Jul. 2021Coordinate the recognition & celebration program Facilitate company-wide professional development programs Assist with volunteer and community outreach programming Coordinate the employee feedback and survey program Develop and coordinate employee resource groups Assist with managing the company-wide affinity program Work with all stakeholders to positively impact culture and employee retention Plan and coordinate internal communications regarding key employee processes, tours, community service, events and perks; consult with the CCEE Manager to ensure proper timing, source, and delivery Increase employee awareness both internally and externally in partnership with the Recruiting and onboarding teams Work with partners, vendors, and internal stakeholders to identify and implement new programs, tools, and processes for employee engagement Participate in company events
ETE REMANCustomer Support Representative
Aug. 2019 - Jul. 2020Acquire qualified shops and set up new accounts • Provide correct pricing, time frame and communicate all-important unit features for quotes • Enter sales orders and monitor progress for any delays • Open, run, and resolve warranty claims • Assist in basic accounting issues such as invoicing, warranty payments and refunds • Support team in customer service escalations • Assist in onboarding and training new employees • Promote and collaborate on interdepartmental projects, changes, and process improvements • Create quality metrics for call handling and warranty claims • Promote and participate in culture, team building, and professional development activities
ETE REMANClaims Administrator
Sep. 2016 - Jul. 2020Greater Milwaukee AreaStanding out in our industry isn’t easy, but it’s a conscious effort at ETE REMAN. Our brand is cheeky, friendly, and unconventional. From how we greet customers on the phone to product packaging, it's obvious how important building strong connections is to us. With the addition of a new 160,000 sq. ft. headquarters, it's an exciting time around here. And I'm excited to be a part of it! The Customer Service & Support _________ is a role on a growing B2B team unlike any other. But first, what’s with the blank? We’ve been debating it ourselves. Guru? Overdone. Ninja? It seems cooler than that. Hotshot? Badass, even? That’s up to you. Whatever the noun, we don’t just “get” great customer service. We eat, sleep, and breathe it. As a key part of our team, I'm often be the first point of contact for our customers when they need help the most. We are the right hand guy or gal to our team of Product Support Specialists. With their technical chops and our unmatched service, it’s basically a match made in customer heaven. So, what additional responsibilities are a part of my day-to-day? • Providing quick and friendly product support to a widely diverse customer base. • Clearly communicating detailed product specifics and warranty information. • Leading customers through a defined claims process to ensure resolution and build loyalty. • Making sure we’re working within defined policies and procedures by customer channel. • Acting as a liaison for external vendors on outsourced products to provide seamless support. • Ability to "WOW" customers daily.
The Bon-Ton Stores, Inc.Merchandise Assistant
Jul. 2015 - Sep. 2016Provide administrative support to the Woman's Fashion Accessory buying office through the purchasing and inventory process set by the company.
Illumination OpticsCustomer Service Representative
Jul. 2013 - May. 2015Preparing quotations, processing orders, marketing, and customer service.
FirstMerit BankVault Teller
Mar. 2013 - Nov. 2013ATM maintenance, cash ordering/verifying, vault control, and service banking.
Illumination OpticsLight assembly technician
May. 2012 - Jul. 2013
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