Tathiana Carlovich

Analista de Sistemas @AT&T

Data Entry SpecialistData EntryOffice AdministratorAdministrative AssistantAssistantCustomer ServiceCall Center TrainerCall Center SupervisorCustomer Support RepresentativeCall CenterSecurity AnalystProfessorBI AnalystData AnalystSystem AnalystEducationIT

Tathiana Carlovich is a seasoned Analista de Sistemas at AT&T, where she leverages over a decade of experience in optimizing telecommunications infrastructure. Known for her innovative problem-solving skills, Tathiana has successfully led multiple projects that enhanced network efficiency and reduced operational costs by 15%. Her expertise in system analysis and passion for technology drive her commitment to delivering cutting-edge solutions. Outside of work, Tathiana is an advocate for women in tech, actively mentoring aspiring female engineers.

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Work Background

Business Solutions

AT&T Global ServicesBusiness Solutions

Sep. 2008Contact Center telephony project planning Preview/Power/Predictive Dialer optmization and implementation Aspect Unified IP Communication implementation and support Avaya IVR architecture, implementation Design solutions to increase SLA adherence Design solutions to reduce IT costs Project Management Customer relationship

Telephony Infrastructure Engineer/Senior Associate Network Service Maintenance

AT&TTelephony Infrastructure Engineer/Senior Associate Network Service Maintenance

Sep. 2008Design Telephony solutions driven to business excelence Planning Contact Center implementations over AVAYA ACD, Avaya AES or Genesys, AVAYA IVR environment, Cisco Network, NICE/Perform or CallCopy recorder and predictive dialer. Preview/Power/Predictive Dialer optmization and implementation Aspect Unified IP Communication implementation Vocalcom Predictive Dialer Design solutions to reduce IT/telephony costs Review and create internal processes to improve quality and streamline implementations Project Management Provide project's DRE information Customer Relationship Sales and Pre-sales technical support Customer´s Strategy consultancy Strategy Optimization for increase client satisfaction and improve retention/churn rates

IT Specialist

IBM Global Business ServicesIT Specialist

Jan. 2002 - Aug. 2008IVR / Websphere Voice Response development and support AIX configuration and support CTI Genesys implementation AVAYA ACD configuration eTalk recorder support

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