AT&TTelephony Infrastructure Engineer/Senior Associate Network Service Maintenance
Sep. 2008Design Telephony solutions driven to business excelence Planning Contact Center implementations over AVAYA ACD, Avaya AES or Genesys, AVAYA IVR environment, Cisco Network, NICE/Perform or CallCopy recorder and predictive dialer. Preview/Power/Predictive Dialer optmization and implementation Aspect Unified IP Communication implementation Vocalcom Predictive Dialer Design solutions to reduce IT/telephony costs Review and create internal processes to improve quality and streamline implementations Project Management Provide project's DRE information Customer Relationship Sales and Pre-sales technical support Customer´s Strategy consultancy Strategy Optimization for increase client satisfaction and improve retention/churn rates