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Work Background
OptumRevenue Cycle Improvement Consultant (Re-badged from Allina Health)
May. 2024 - May. 2025Eden Prairie, Minnesota, United StatesCurrently, I am providing revenue cycle expertise to multiple health system clients, helping them streamline financial processes and maximize revenue outcomes. Working closely with analysts, I identify opportunities to optimize tools and improve workflows, driving greater efficiency and financial performance. TOP ACHIEVEMENTS SPAN: ► Own multiple revenue cycle touchpoints, collaborating across Allina Health EMS, Allina Health Cancer Institute, Allina Home Care Services, Metropolitan Heart & Vascular Institute, and Allina Health Utilization Management to drive revenue optimization and operational efficiency. ► Devised and launched revenue tracking processes to enhance accuracy, reduce denials, and minimize write-offs. Such as, developed method for translating patient class conversion KPIs into financial insights, quantifying the revenue impact of patient class upgrades and downgrades. ► Slashed manual data entries from 270+ down to 4 while consolidating 45 department reports into a single dashboard, streamlining AHCI KPI data collection process by eliminating inefficient dashboard.
Allina HealthRevenue Cycle Improvement Consultant
Feb. 2024 - May. 2024Minneapolis, Minnesota, United States► Responsibilities listed under Optum Insight. Allina Health contracted with Optum to provide Revenue Cycle Management functions in May of 2024. All Allina Revenue Cycle employees were re-badged as Optum employees.
Allina HealthRevenue Cycle Improvement Analyst - Senior
Oct. 2020 - Jan. 2024Minneapolis, Minnesota, United StatesHere, I optimized financial performance across hospital and healthcare operations by analyzing revenue cycle processes, identifying inefficiencies, and implementing data-driven solutions. I collaborated with business entities to uncover financial and operational challenges, delivering strategic solutions that improved the bottom line. TOP ACHIEVEMENTS SPAN: ► Reduced annual write-offs due to unique payer requirements while maintaining annual revenue, developed reporting system to detect missed steps in workaround process. ► Reduced unknown patient write-offs, investigated surge in EMS-related write-offs due to premature system-triggered write-offs and implemented secondary review process utilizing EPIC Emergency Data Model. ► Drove down work queue volume 89% and invoice charge lag 12 hours to drive annual financial benefit of $98K, supporting MapQuest Work Queue optimization project. ► Partnered with Utilization Management dashboard revamp project, creating KPIs to track hospital performance, working in close step with Utilization Management to ensure patients assigned appropriate level of care.
Allina HealthPatient Account Resolution Specialist - Intermediate
Mar. 2020 - Oct. 2020Minneapolis, Minnesota, United StatesI managed self-pay accounts, working directly with patients to provide assistance and payment solutions. I reviewed and verified the accuracy of retail charges and copays in Epic, ensuring correct billing. I also investigated billing discrepancies, identified the root causes of incorrect patient charges, and resolved payment misallocations. TOP ACHIEVEMENTS SPAN: ► Entrusted to support special projects centered around process improvement, volunteered to lead as Self-Pay Revenue Cycle Management department's SME for Microsoft Teams rollout. ► Recovered gross charges through rebilling efforts, identified process improvements within ambulance billing and uncovered coding errors. Implemented streamlined process for routing invoices for Medicare payment. ► Provided training and mentorship to new employees, elevating onboarding process and knowledge transfer. ► Contacted patients regarding self-pay balances for transportation accounts, setting up payment plans, processing payments, and providing compassionate financial counseling to assist with billing concerns.
Allina HealthPatient Account Resolution Specialist - Associate
Apr. 2018 - Mar. 2020Minneapolis, Minnesota, United StatesIn this role, I reviewed and verified the accuracy of retail charges and copays in Epic, ensuring correct billing. I identified and corrected copays applied to incorrect patient accounts, working closely with the Cash Application team to ensure accurate payment allocation. I also conducted in-depth research in Billing Bridge and Epic to review insurance billings and resolve discrepancies. TOP ACHIEVEMENTS SPAN: ► Coordinated with billing, verification, and customer service teams to locate missing insurance information, adding insurance details in Billing Bridge and Epic. ► Contacted patients regarding self-pay balances for transportation accounts, setting up payment plans, processing payments, and providing compassionate financial counseling to assist with billing concerns.
Allina HealthSupport Representative - Senior
Nov. 2016 - Apr. 2018Minneapolis, Minnesota, United StatesI started in the organization as a support representative and was quickly promoted. I identified and resolved issues with problematic invoices to ensure accurate and timely billing. I also managed the Voided Correspondence work queue in OnBase, ensuring proper handling and documentation of voided records. TOP ACHIEVEMENTS SPAN: ► Worked within multiple Epic EHR work queues to process and resolve billing-related tasks. ► Scanned and processed correspondence for Blue Cross Blue Shield and handled medical record, itemized bill, and W-9 requests for Allina Health EMS.
Cenex Harvest StatesSoftware Engineer
May. 1998 - Aug. 2001Inver Grove Heights, Minnesota, United States• Aggressively debugged PowerBuilder application after switch to Citrix implementation highlighted application errors. Was responsible for an 80% reduction in errors posted to error logs on Citrix servers. • Responsible for maintenance and enhancement of several modules in a custom PowerBuilder application with Oracle back end. Tested all modifications before implementation. • Created and modified Oracle stored procedures, packages, and triggers. • Communicated extensively with users to develop program specifications and functionality and improve workflow.
Cenex Harvest StatesSystem Support Analyst
May. 1997 - May. 1998Inver Grove Heights, Minnesota, United States• Supervised and performed technical support for system of warehouses throughout the U.S. Included hardware, software, and network support. Became the resident expert on the ChECCS system. • Using Winbatch, coded and implemented a software distribution system for PowerBuilder application. • Developed a print module for PowerBuilder application. • Kept legacy system (ChECCS) functional long enough for replacement system (ACE) to be implemented.
Cenex Harvest StatesSpecial Projects Coordinator
Nov. 1995 - May. 1997Inver Grove Heights, Minnesota, United States• At my own initiative, developed new application using Microsoft Access 2.0. Included data conversion from Q&A, construction of new tables, new data entry screens and reports. • Analyzed financial repercussions of converting Accounts Payable from contract lab to completely electronic payment. Coordinated with IS, lab management and staff at contract lab in Nebraska.
Cenex Harvest StatesCustomer Service / Billing Specialist
Sep. 1993 - Nov. 1995Inver Grove Heights, Minnesota, United States• As Microsoft Access Project Leader, coordinated with multiple groups of users and IS to replace existing database program with Microsoft Access. • Analyzed data and developed new systems for tracking lab activity, accounting reconciliation, supply inventory.
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