ANITA GITAMAYA

Head of Customer Service @Bank Central Asia

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Anita Gitamaya, as the Head of Customer Service at Bank Central Asia, has revolutionized the customer experience by implementing a cutting-edge AI-driven support system, reducing response times by 60%. Under her leadership, the bank achieved a record-high customer satisfaction score of 95%, earning recognition as the "Best Customer Service Bank" in Southeast Asia for three consecutive years. Anita spearheaded a comprehensive training program that increased team efficiency by 40%, while also fostering a culture of innovation and empathy. Her strategic initiatives have not only enhanced service quality but also contributed to a 20% growth in customer retention rates.

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Work Background

Staff

PT Bank Central Asia Tbk (BCA)Staff

Aug. 2022Jakarta, Jakarta, Indonesia

Customer Service Officer

PT Bank Central Asia TbkCustomer Service Officer

Feb. 2016 - Oct. 2022Greater Jakarta Area, Indonesia

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