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Work Background
Independence Capital Financial Partners, LLCOperations Coordinator & Marketing Manager
May. 2023Serving at ICFP as the Marketing Manager & Operations Coordinator to provide a critical role in optimizing and executing digital marketing initiatives, managing marketing technology platforms, while ensuring seamless marketing operations. Working closely with clients and the firm’s internal team to exceed customer service expectations while maintaining synergy to ultimately to drive efficient marketing execution. Conducting marketing automation across Social Media platforms and CRM systems, and managing digital marketing operations. Marketing Technology & CRM Management • Manage and optimize CRM systems, marketing automation tools, and integrations to support lead generation and sales alignment. • Oversee website updates, SEO strategy, lead capture forms, and A/B testing to improve engagement and conversion rates. • Track and analyze key performance metrics using dashboards, Google Analytics, and digital tracking tools. Email Marketing & Campaign Execution • Develop and execute email marketing campaigns, including automation sequences and promotional outreach. • Creative mind behind content and design to inspire compelling email templates and messaging. Project & Process Management • Establish and streamline marketing workflows, campaign execution processes, and reporting structures for efficiency. • Coordinate marketing initiatives across team, ensuring timelines and deliverables are met. • Manage vendor relationships, marketing budgets, and procurement processes to support operational needs.
• Strong experience with CRM platforms. • Proficiency in marketing automation tools, email marketing platforms, and website CMS. • Knowledge of Google Analytics, SEO best practices, and performance tracking tools. • Strong project management and process improvement skills. • Ability to analyze data and provide actionable insights to optimize marketing performance.
Hillcrest HOA ManagementAssistant Property Manager
Jul. 2022 - Jun. 2023Greater Chicago Area• Addressed and quickly resolving complaints with speedy and knowledgeable support.
• Oversaw management of over 500 homes while providing outstanding service to HOA Board, homeowners, and tenants.
• Created and implemented new training initiatives such as online modules, interactive templates, and internal training materials assuring continuous training to employees to promote long-term excellence.
EVOKERBrand Experience Manager
Jun. 2019 - Aug. 2020Greater Chicago Area• Designed and implemented virtual onboarding process for complete clientele database in preparation for personal branding experience.
• Built new client relationships while ensuring prompt response in managing existing 1,000+ clientele portfolio, identify and assist needs while overseeing necessary problem resolution.
• Communicated with production and editing teams to design innovative branding elements and optimize quality to ensure a remarkable clientele experience.
• Collaborated with internal departments to create a virtual interface that provided top-tier personalized digital marketing strategy for client roster.
M/I Homes, Inc.Sales Associate
May. 2017 - Jun. 2019Naperville, IL- Communicates effectively with prospects, buyers, on-site construction and corporate management.
- Demonstrates an expert level of knowledge of community while showing the Neighborhood to prospective clients for inventory and site demonstration while simultaneously building rapor.
- Supports New Homes Consultants to collaboratively reach sales targets and consistently meet or exceed personal goals.
- Verified that all client outreach, follow up and contract negotiations were handled promptly and appropriately to ensure quality customer service.
- Marketed for community's new build opportunities and quick delivery homes through promotion of incentives via E-mail, Pivotal and Social Media.
- Extensive Training in management of as many as 9 communities, as many as 75 individual homes, on the Multiple Listing Service - MRED Connect. - Negotiate contracts to successfully navigate potential purchases between buyers and sellers.
Cheer Tumbling DynamicsElite Training Consultant & Program Manager
Apr. 2017 - Dec. 2021Greater Chicago Area- Effectively implemented a new document organization for new employee staff interviewing and training while simultaneously driving acquisition of new clientele.
- Developed several new processes for employee evaluation which resulted in marked performance improvements.
- Consistently serves as a moderator for conflict resolution for both internal and external customers.
- Personally assist CEO and Programs Manger in recruiting, building and nurturing new prospective staff members.
First contact for client requests and surveys via telephone and email to effectively address any questions or feedback.
Marquette ManagementLeasing Consultant
May. 2016 - May. 2017Wheaton, ILStarted with Marquette as Leasing Consultant in May 2016 at Courthouse Square Apartments The duties consist of: - Showing the property for prospective clients
- Communicates effectively with owners, residents and on-site development associates.
- Verifies that all resident work orders handled promptly and appropriately.
- Evaluated and recommended changes in rental pricing strategies.
- Showing the property for prospective clients while effectively identifying needs for their
apartment home.
- Extensive experience in execution of lease documents.
- Marketing for property's resident events, promoting rental specials, and social media.
- Releasing keys to resident's and ensuring our Marquette's 100% resident satisfaction of their new apartment home
- Coordinating and planning property resident events and rental specials
Waterleaf Women's CenterClient Advocate
Jan. 2015 - Aug. 2017Aurora, Illinois- Confidential consultation for women serving as an advocate and resource for health and resources based on individual's needs.
- Developed positive relationships with clients, client families and managing staff.
- Weekly follow-up with all clients to establish a supportive relationship.
Fox Valley Park DistrictGymnastics Coach ; Head Competitive Tumbling Coach
Jul. 2014 - Jul. 2016Eola Community Center- Maintained thorough knowledge of all IPDGC rules, meet procedures, coaching techniques for expanding competitive team and recreational classes.
- Trained through continuing education courses and personal training to remain consistent with current trends in IPDGC Gymnastics and Tumbling and IHSA Competitive Cheerleading.
- Built strong rapport with athletes, parents and assistants throughout coaching seasons. - Developed safe and effective gymnastics lesson plane for levels 1 through Elite and Competitive. - 3 Time Recipient of G.E.M. Award, from Supervisor and Coordinator of Park District
- Relevant courses taught: Recreational Cheerleading, Tumbling for Cheer: Beginner - Advanced, Tumbling: levels 1-4 for Competitive, Private and Group Tumbling sessions.
Fox Valley Park DistrictGymnastics & Tumbling Coach
Jul. 2014 - Jul. 2016
Sullivan's SteakhouseHostess ; Lead Hostess
Jan. 2011 - Oct. 2013Naperville, ILProfessionally trained hostess with extensive experience in providing first contact services in restaurants with five star ratings. Highly developed customer service and leadership skills with deep focus on accuracy and time efficiency.
Junior Senior ScholarsStudent Mentor
Jan. 2011 - Jan. 2012North Central CollegeParticipated in a mentoring program at North Central College through the Education Department that provided students with guidance and leadership. Mentored and tutored high school students at North Central College and at Illinois Math and Science Academy in Math and Sciences.
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